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Team Manager
hace 1 mes
We are seeking a highly skilled and experienced Team Manager to join our dynamic Managed Services team in Colombia. As a key member of our team, you will be responsible for coordinating a hybrid virtual/local team of professional consultants, providing advanced functional support and expertise in Level 2 and 3 support on client accounts, and leading the resolution of complex incidents and problems.
Key Responsibilities- Application Support Incident Management and Resolution
- Proactive Services Comprehensive Documentation and Process Management
- Functional Leadership and Oversight
- Team Management and Development
- Client Engagement and Support Service Delivery
- Strategic Planning and Continuous Improvement
- Knowledge Management
- Collaboration and Coordination
As a Team Manager at sa.global, you will have the opportunity to work with a team that is passionate about their work, has a good sense of fun, and a strong work ethic. You will encourage a collaborative work environment that supports growth and change, and allows you to build up a business, define new ways of doing things, and explore new paths.
Requirements- Proven experience in a team lead or similar role within a Managed Services environment, aligned with SFIA competencies, and with a focus on Level 2 and 3 support across Microsoft Business Applications
- Bachelor's degree in a relevant field; Master's degree is a plus
- In-depth knowledge of various technologies and support tools relevant to Level 2 and 3 support
- Relevant certifications in IT Service Management (ITIL) and specific technical areas are a plus
- Strong organizational skills with the ability to prioritize competing demand and self-manage time effectively
- Strong dedication to ensuring client satisfaction and delivering value to clients
If you are a motivated and skilled professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
