Strategic Team Director

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Full Potential Solutions A tiempo completo
Job Description

At Full Potential Solutions, we are seeking a skilled Team Manager to lead and manage our high-performing teams. As a Team Manager, you will be responsible for the hiring, development, and performance of your team members. Your goal will be to coach agents to successfully achieve their goals and inspire others to deliver their best daily.

Key Responsibilities
  • Manage the hiring, development, and performance of the team.
  • Coach agents to successfully achieve their goals.
  • Set team direction, resolve problems and provide guidance to members of the team.
  • Adapt departmental plans and priorities to address business and operational challenges.
  • Perform supervisory audits as necessary.

Qualifications
  • College degree is preferred.
  • At least 2+ years team leadership experience from a BPO/Call Center/Shared Services Customer Service industry - Customer Service/Technical Support background or related function.
  • Demonstrated understanding of call center/customer service environment and a good knowledge of customer service/technical support operations.
  • Experience communicating effectively across all levels of the organization.
  • Dependable, high-energy, detail-oriented person.
  • Embracing our Core Values.
  • Flexible with schedule and job duties.

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