Senior Support Specialist

hace 1 semana


Medellín, Antioquia, Colombia CI&T Software S.A. A tiempo completo
Job Title: Senior Support Analyst

We are a leading technology transformation company, CI&T, specializing in combining the power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.

As a Senior Support Analyst, you will play a key role in ensuring exceptional customer experiences and providing high-quality assistance and guidance. This position requires knowledge of software development and strong soft skills such as communication and ownership.

Responsibilities:
  1. Provide top-level support to our clients, resolving issues effectively and promptly.
  2. Diagnose and troubleshoot problems with products or services.
  3. Collaborate with other members of the support team to resolve complex issues.
  4. Create and update support documentation, including knowledge base articles and FAQs.
  5. Ensure customer satisfaction through courteous and professional interactions.
  6. Work with cross-functional teams, resolving complex issues in collaboration with development teams.
  7. Communicate effectively to provide updates on your activities.
Requirements:
  1. Excellent communication in English and Spanish.
  2. Previous experience in customer support or a similar role.
  3. Strong problem-solving skills and excellent communication.
  4. Familiarity with customer service principles and practices.
  5. Ability to work as part of a team and provide effective support.
  6. Knowledge of programming languages (NodeJS, React, for example).
  7. Organizational and time management skills.

Benefits:

  • Health plan and dental plan;
  • Extended parenting leave;
  • Life insurance;
  • Partnership with an online mental health platform;
  • CI&T University;
  • Support Program: psychological guidance;
  • Partnership with online course platforms;
  • Platform for language learning;
  • And many others.

At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.

We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.



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