Support Specialist, Colombia

hace 1 día


Medellín, Antioquia, Colombia CI&T Software S.A. A tiempo completo

We are tech transformation specialists, and we are CI&T. We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.

We are looking for a Support Analyst to play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance.

Key Responsibilities:

  1. Provide top-level technical support to customers, resolving queries and issues effectively and promptly.
  2. Diagnose and troubleshoot technical problems with products or services.
  3. Collaborate with other members of the support team to resolve complex issues.
  4. Create and update support documentation, including knowledge base articles and FAQs.
  5. Assist in identifying trends and recurring issues to improve products and services.
  6. Ensure customer satisfaction through courteous and professional interactions.
  7. Work with cross-functional teams, resolving complex issues in collaboration with development teams.
  8. Communicate effectively to provide updates on support activities and incident resolutions.

Requirements:

  1. Advanced/fluent communication skills in English and Spanish.
  2. Previous experience in customer support or a similar role.
  3. Problem-solving skills and excellent communication abilities.
  4. Familiarity with customer service principles and practices.
  5. Ability to work as part of a team and provide effective support.
  6. Knowledge of customer support tools.
  7. Knowledge of programming languages (e.g., Python).
  8. Relational database knowledge.
  9. Strong organizational and time management skills.

What We Offer:

  1. A dynamic and inclusive work environment.
  2. Opportunities for growth and professional development.
  3. A competitive salary and benefits package.

CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.



  • Medellín, Antioquia, Colombia Solvo Global A tiempo completo

    {"title": "Participant Support Specialist", "description": "Job SummaryWe are seeking a highly skilled Participant Support Specialist to join our team at Solvo Global. As a key member of our support team, you will be responsible for providing exceptional technical support to our participants, facilitating support group sessions, and ensuring a seamless user...


  • Medellín, Antioquia, Colombia CI&T Software S.A. A tiempo completo

    We are tech transformation specialists, and we are CI&T. We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.We operate in the fields of design, strategy, and engineering for global brands, helping clients achieve the full potential of technology as a...


  • Medellín, Antioquia, Colombia Neostella A tiempo completo

    {"title": "Implementation Support Specialist", "description": "Job SummaryAt Neostella, we take a customer-centric approach and leverage cutting-edge technologies to deliver tailored solutions that meet the unique needs of our clients' businesses. We empower them to focus on high-impact work by showcasing the benefits of hyperautomation. To continue our...


  • Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    About Genius SportsGenius Sports is a leading provider of sports technology solutions, serving some of the most prominent sports leagues in the United States.About the RoleWe are seeking a highly skilled Technical Support Specialist to join our technical team. As a Technical Support Specialist, you will be responsible for providing advanced technical...


  • Medellín, Antioquia, Colombia Neostella A tiempo completo

    About NeostellaWe're a customer-centric company that leverages cutting-edge technologies to deliver tailored solutions to our clients' unique needs. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.Job SummaryWe're seeking a Support Specialist to...


  • Medellín, Antioquia, Colombia WTW A tiempo completo

    Position Overview: As a key member of the Regional Operations team at WTW, the IT Specialist will be instrumental in the setup and deployment of corporate applications tailored for the Health & Benefits segment. This role focuses on meeting specific regional or national needs. Key Responsibilities: Configure and implement corporate segment applications....


  • Medellín, Antioquia, Colombia SuperStaff A tiempo completo

    Position OverviewSuperStaff is seeking a dedicated customer support specialist who will engage with clients through various communication channels, including text, phone, email, and online chat. This role is crucial in providing assistance and information regarding specific products or services, ensuring that customer issues and inquiries are addressed...


  • Medellín, Antioquia, Colombia Neostella A tiempo completo

    Implementation Support SpecialistAt Neostella, we take a customer-centric approach and utilize cutting-edge technologies to deliver tailored solutions that meet the unique needs of our clients' businesses. We empower them to focus on high-impact work by leveraging hyperautomation. To continue our growth, we are seeking an Implementation Support Specialist to...


  • Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Genius Sports. As a key member of our technical team, you will be responsible for providing advanced technical assistance and training to our end-users, data partners, and internal teams.Main ResponsibilitiesProvide technical support for complex software and...


  • Medellín, Antioquia, Colombia Talent2win A tiempo completo

    Job SummaryTalent2win is seeking a highly skilled Client Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for managing customer HR and Payroll processes, ensuring a seamless transition and setup for our clients.Key ResponsibilitiesManage customer HR and Payroll processes, including employee...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are dedicated to creating a better world through impactful change. With over 65 years of experience in mining, energy, and infrastructure, our 10,000 professionals across 150 countries are committed to enhancing the industries we serve. We provide...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are dedicated to making a positive impact in the world through innovative solutions. With over 65 years of experience in various sectors, our team is committed to enhancing the industries we serve. We believe in practical, safe, and...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are deeply committed to creating a positive impact in the world through innovative solutions. With over 65 years of experience in various sectors, our team works diligently to enhance the industries we serve. We pride ourselves on...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    About HatchHatch is a leading company that is passionately committed to the pursuit of a better world through positive change. With over 65 years of business and technical expertise in various industries, our team of experts works tirelessly to better the industries in which we operate. We strive to provide practical solutions that are safe, innovative, and...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are dedicated to creating a positive impact in the world through innovative solutions. With over 65 years of expertise in various sectors, our team is committed to enhancing the industries we serve. We believe in practical, safe, and...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia Hatch is dedicated to fostering a better world through innovative solutions. With over 65 years of expertise in sectors such as mining, energy, and infrastructure, our team of 10,000 professionals across 150 countries is committed to enhancing the industries...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are dedicated to creating a better world through positive transformation. With over 65 years of experience in sectors such as mining, energy, and infrastructure, our team of 10,000 professionals across 150 countries is committed to enhancing the...


  • Medellín, Antioquia, Colombia RecLatam A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Executive Support Specialist to support our Managing Partner in leading our law firm to success. This is an exceptional opportunity for a professional with a strong background in executive support to play a key role in the strategic and operational management of our firm.Key...


  • Medellín, Antioquia, Colombia Parexel A tiempo completo

    About the Role:Parexel is seeking a highly skilled Clinical Operations Assistant to join our Latin American team. As a Project Specialist, you will provide project-level support to the Project Lead and team members on assigned projects throughout all phases of the project.Key Responsibilities:Ensure project tools are set up according to SOPs and work...


  • Medellín, Antioquia, Colombia SupportYourApp Inc. A tiempo completo

    Customer Support ConsultantAre you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving technical issues? We're looking for a skilled Customer Support Consultant to join our team at SupportYourApp Inc.Key Responsibilities:Provide top-notch customer support and troubleshooting for online course...