Support Specialist, Colombia
hace 1 día
We are tech transformation specialists, and we are CI&T. We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.
We are looking for a Support Analyst to play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance.
Key Responsibilities:
- Provide top-level technical support to customers, resolving queries and issues effectively and promptly.
- Diagnose and troubleshoot technical problems with products or services.
- Collaborate with other members of the support team to resolve complex issues.
- Create and update support documentation, including knowledge base articles and FAQs.
- Assist in identifying trends and recurring issues to improve products and services.
- Ensure customer satisfaction through courteous and professional interactions.
- Work with cross-functional teams, resolving complex issues in collaboration with development teams.
- Communicate effectively to provide updates on support activities and incident resolutions.
Requirements:
- Advanced/fluent communication skills in English and Spanish.
- Previous experience in customer support or a similar role.
- Problem-solving skills and excellent communication abilities.
- Familiarity with customer service principles and practices.
- Ability to work as part of a team and provide effective support.
- Knowledge of customer support tools.
- Knowledge of programming languages (e.g., Python).
- Relational database knowledge.
- Strong organizational and time management skills.
What We Offer:
- A dynamic and inclusive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.
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