Technical Support Specialist

hace 2 semanas


Medellín, Antioquia, Colombia Solvo Global A tiempo completo
{"title": "Participant Support Specialist", "description": "Job Summary

We are seeking a highly skilled Participant Support Specialist to join our team at Solvo Global. As a key member of our support team, you will be responsible for providing exceptional technical support to our participants, facilitating support group sessions, and ensuring a seamless user experience.

Key Responsibilities
  • Provide technical support to participants via phone, email, and text
  • Moderate support group sessions, ensuring a safe and engaging environment
  • Respond to and manage program-related questions and issues
  • Collaborate with the team to troubleshoot technical issues and improve processes
  • Provide excellent customer service, demonstrating patience, kindness, and a sense of humor
Requirements
  • Fluent in Spanish and English, with excellent communication skills
  • Availability to work 20 hours per week, with a flexible schedule
  • Familiarity with Zoom, HubSpot, Google Suite, Asana, and Slack
  • 1:1 user tech support experience and ability to troubleshoot technical issues
  • Ability to learn new technical skills and adapt to changing processes
What We Offer
  • A fully remote work environment, with a flexible schedule
  • A competitive compensation package, commensurate with experience
  • The opportunity to work with a dynamic team, dedicated to providing exceptional support to our participants
", "lang_code": "en-US"}

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