Senior Customer Support Expert

hace 2 semanas


Colombia Neowork A tiempo completo

**About NeoWork**

We are a remote team looking for a dedicated and enthusiastic Senior Customer Support Expert to join our operations. Our company, NeoWork, is committed to delivering exceptional support and assistance to our clients.

Job Summary

We are seeking an experienced Senior Customer Support Expert to handle customer inquiries and provide accurate, complete, and timely information or solutions. The ideal candidate will be responsible for addressing customer complaints, collaborating with internal teams, maintaining product and service knowledge, and contributing to the development and improvement of customer support processes.

About the Role

The successful candidate will have at least 1 year of proven experience in a customer support or related role. Excellent verbal and written communication skills are essential, as well as strong problem-solving and decision-making abilities. An empathetic and patient approach, with a genuine desire to help customers, is crucial.

Responsibilities

  • Handle customer inquiries and provide accurate, complete, and timely information or solutions.
  • Effectively manage and resolve customer complaints.
  • Collaborate with internal teams to address customer needs and provide comprehensive solutions.
  • Maintain a high level of product and service knowledge to effectively support customers.
  • Document and track customer interactions and relevant information in our system.
  • Contribute to the development and improvement of customer support processes and procedures.

Requirements

  • At least 1 year of proven experience in a customer support or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • An empathetic and patient approach, with a genuine desire to help customers.

Benefits

We offer a competitive base salary of $45,000 per year, with performance-based incentives available. We prioritize the mental health of our team members and offer mental health days to support their well-being. In addition, we provide comprehensive training for all candidates, regardless of their background or previous experience as a VA. The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. This is a 100% home-based position.



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