Senior Customer Support Expert
hace 2 semanas
**About NeoWork**
We are a remote team looking for a dedicated and enthusiastic Senior Customer Support Expert to join our operations. Our company, NeoWork, is committed to delivering exceptional support and assistance to our clients.
Job Summary
We are seeking an experienced Senior Customer Support Expert to handle customer inquiries and provide accurate, complete, and timely information or solutions. The ideal candidate will be responsible for addressing customer complaints, collaborating with internal teams, maintaining product and service knowledge, and contributing to the development and improvement of customer support processes.
About the Role
The successful candidate will have at least 1 year of proven experience in a customer support or related role. Excellent verbal and written communication skills are essential, as well as strong problem-solving and decision-making abilities. An empathetic and patient approach, with a genuine desire to help customers, is crucial.
Responsibilities
- Handle customer inquiries and provide accurate, complete, and timely information or solutions.
- Effectively manage and resolve customer complaints.
- Collaborate with internal teams to address customer needs and provide comprehensive solutions.
- Maintain a high level of product and service knowledge to effectively support customers.
- Document and track customer interactions and relevant information in our system.
- Contribute to the development and improvement of customer support processes and procedures.
Requirements
- At least 1 year of proven experience in a customer support or related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- An empathetic and patient approach, with a genuine desire to help customers.
Benefits
We offer a competitive base salary of $45,000 per year, with performance-based incentives available. We prioritize the mental health of our team members and offer mental health days to support their well-being. In addition, we provide comprehensive training for all candidates, regardless of their background or previous experience as a VA. The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. This is a 100% home-based position.
-
Advanced Customer Support Expert
hace 4 semanas
Colombia AssureSoft Corporation A tiempo completoJob SummaryWe are seeking a highly skilled Advanced Support Manager to join our team at AssureSoft Corporation.Key ResponsibilitiesDeliver expert-level assistance and problem-solving for complex customer issues.Act as a senior resource for escalated customer cases.Ensure clear and professional communication with customers.Record all interactions and...
-
Customer Support Specialist
hace 1 mes
Colombia Support Shepherd A tiempo completoJob OverviewWe are seeking a skilled Customer Support Specialist to join our team at Support Shepherd. In this role, you will be responsible for delivering exceptional support to our valued customers, ensuring a seamless user experience and fostering strong customer satisfaction.Key ResponsibilitiesDevelop a deep understanding of our product and its...
-
Senior Customer Support Specialist
hace 1 semana
Colombia Assuresoft Corporation A tiempo completo**About Assuresoft Corporation**We're a company that delivers exceptional results, driven by a passion for excellence and a commitment to innovation. Our secret to success lies in our team's dedication to quality, timeliness, and customer satisfaction.We believe in fostering long-term careers through continuous learning, cutting-edge benefits, tools, and...
-
Technical Customer Support Associate
hace 3 semanas
Colombia Support Shepherd A tiempo completoAbout the Role:We are seeking a skilled Technical Customer Support Associate to join our team at Support Shepherd. As a key member of our customer support team, you will play a vital role in delivering exceptional support to our valued customers.Key Responsibilities:Develop a deep understanding of our product and its functionalities to effectively assist...
-
Technical Support Expert for Digital Products
hace 1 semana
Colombia Support Shepherd A tiempo completoCompany OverviewWe are a comprehensive library of interfaces from top digital products, helping product designers find inspiration in less time. Our extensive mobile app design reference library has over 100,000 iOS and Android screenshots from 500 best-designed apps like Airbnb, Netflix, and Snapchat.Salary Range$1,500-$1,800 USD per month.About the RoleAs...
-
Customer Support Expert
hace 1 mes
Colombia Career Shepherd A tiempo completoKey Responsibilities:We are seeking a proactive and dynamic Customer Support Specialist to join our team at Career Shepherd. In this pivotal role, you will be instrumental in delivering exceptional support to our valued customers. Your primary focus will be on providing timely and effective assistance, ensuring a seamless user experience and fostering strong...
-
Cybersecurity Expert
hace 2 semanas
Colombia Internetwork Expert A tiempo completoAt Internetwork Expert, we're not just building a future – we're creating one. As a technology company that thrives on innovation, we believe work should be as enjoyable as it is rewarding. Our team-oriented culture isn't just a buzzword; it's the cornerstone of our success. We're proud to have been recognized as a 'Best Place to Work' by the Philadelphia...
-
Customer Support Service
hace 6 meses
Colombia The Support Heroes A tiempo completoThe Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...
-
Technical Support Liaison
hace 4 semanas
Colombia Support Shepherd A tiempo completoAbout the RoleWe are seeking a proactive and dynamic technical support specialist to join our team at Support Shepherd. This pivotal role requires delivering exceptional support to our valued customers by providing timely and effective assistance, ensuring a seamless user experience, and fostering strong customer satisfaction.Key ResponsibilitiesDevelop a...
-
Management Team Lead
hace 1 semana
Colombia Peak Support Co A tiempo completoAbout Peak Support CoAt Peak Support Co, we're passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer...
-
Chromatography Expert Support Professional
hace 1 semana
Colombia Danaher Corporation A tiempo completoWe're looking for a skilled Chromatography Expert Support Professional to join our team at Phenomenex, a leading Life Sciences company. Located in Columbia, South Carolina, this role is eligible for remote work arrangements and offers a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k) eligibility.This...
-
Senior Technical Support Specialist
hace 3 semanas
Colombia Assuresoft Corporation A tiempo completo**About Assuresoft Corporation**At Assuresoft Corporation, we prioritize delivering exceptional customer experiences through our team of skilled professionals. Our company values include a passion for quality, commitment to excellence, and a culture of continuous learning.**Our Current Opportunity**We are seeking an experienced Senior Technical Support...
-
Customer Support
hace 3 meses
Colombia Magic, Inc A tiempo completoCustomer Support (LatAm) Department: Dedicated Employment Type: Freelance Location: Colombia Compensation: $5.00 / hour Description We are looking for proactive, service-oriented people for full-time live chat customer support positions. If you are comfortable interacting with customers by computer and pay close attention to details, then...
-
Technical Support Expert
hace 3 semanas
Colombia Ideaware Co A tiempo completoCompany OverviewIdeaware Co is a technology-driven company that strives to deliver exceptional support solutions to its clients. Our team is passionate about providing top-notch services and building long-term relationships with our partners.Job DescriptionWe are seeking a highly motivated Technical Support Expert to join our dynamic technology team. As a...
-
Operations Manager
hace 3 semanas
Colombia Peak Support co A tiempo completoJob Title: Operations ManagerAbout Us: At Peak Support Co, we are dedicated to delivering exceptional customer service and client satisfaction. Our team of professionals is committed to providing top-notch support and ensuring that our clients receive the best possible experience.Estimated Salary: $65,000 - $80,000 per year, depending on qualifications and...
-
Operational Manager
hace 3 semanas
Colombia Peak Support Co A tiempo completoCompany Overview: At Peak Support Co, we strive to deliver top-notch service experiences for our customers and clients. Our comprehensive services include customer support, sales operations, and business process outsourcing. We aim to provide seamless customer interactions and support our clients as they grow and scale.
-
Sales Support Associate
hace 4 semanas
Colombia Support Shepherd A tiempo completoJob DescriptionWe are seeking a highly skilled Sales Support Specialist to join our team at Support Shepherd. In this role, you will play a crucial part in supporting the sales team to effectively reach out to clients and achieve sales targets.ResponsibilitiesInbound and Outbound Leads: Calling and emailing to validate (inbound) leads, gathering all...
-
Support Specialist
hace 4 semanas
Colombia Mural (Analytics) A tiempo completoAbout AshbyWe're a fast-growing tech company revolutionizing enterprise software for talent leaders, recruiters, and hiring managers. Our mission is to make the hiring process smoother and more efficient.Ashby is well-funded and backed by top investors, including Y Combinator and Elad Gil. We've built an incredible team and exceptional product over the past...
-
Senior Network Security Architect
hace 1 semana
Colombia Internetwork Expert A tiempo completoCompany OverviewInternetwork Expert is a technology company that thrives on innovation and fun. We believe work should be as enjoyable as it is rewarding.We are seeking a highly experienced Senior Network Security Engineer to serve as a Fortinet Resident Engineer for one of our enterprise clients.Job DescriptionServe as the technical lead and expert in...
-
Customer Support Ambassador
hace 1 mes
Colombia Wow24-7 Inc. A tiempo completoCustomer Support RepresentativeWe're seeking a skilled Customer Support Representative to join our dynamic team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional support to our clients worldwide.Key responsibilities include:Providing swift and accurate support to clients via phone, email, or chat.Identifying...