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Operations Manager

hace 1 mes


Colombia Peak Support co A tiempo completo
Job Title: Operations Manager

About Us: At Peak Support Co, we are dedicated to delivering exceptional customer service and client satisfaction. Our team of professionals is committed to providing top-notch support and ensuring that our clients receive the best possible experience.

Estimated Salary: $65,000 - $80,000 per year, depending on qualifications and experience.

About the Job: We are seeking a skilled Operations Manager to lead our team of customer support agents. The ideal candidate will have a proven track record of achieving targets, enhancing agent performance, and driving results. They should be proficient in English, adaptable, and able to maintain composure under pressure.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and retention
  • Manage and motivate a team of customer support agents to achieve sales targets and enhance customer experience
  • Monitor and analyze customer feedback to identify areas for improvement

Ideal Candidate:
  • Proven track record of achieving targets and enhancing customer satisfaction
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership skills

Requirements:
  • 2 years of experience in a customer-facing role, preferably in a call center or customer support environment
  • Strong understanding of customer service principles and practices
  • Ability to work in a fast-paced environment and adapt to changing priorities