Management Team Lead

hace 1 semana


Colombia Peak Support Co A tiempo completo

About Peak Support Co

At Peak Support Co, we're passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow and scale is at the heart of everything we do. Our mission is to empower our team to innovate and deliver beyond expectations.

We're looking for a Management Team Lead who embodies Peak Support Co's core values and shares our deep commitment to our clients and team members. If you're driven by a passion for excellence and want to be part of a dynamic, client-focused team, we'd love to hear from you.

We offer:

  • Competitive Compensation Package (Estimated Salary: $60,000-$80,000 per year): We provide a competitive compensation package that includes a base salary, bonuses, and excellent benefits.
  • Comprehensive Training and Development Programs: We invest in our team members' growth and development through comprehensive training and development programs.
  • A Fun, Inclusive Workplace Culture: We foster a fun, inclusive workplace culture that encourages collaboration, creativity, and innovation.
  • Opportunities for Personal and Professional Growth: We offer opportunities for personal and professional growth, including career advancement and skill development.

We're looking for individuals who:

  • Demonstrate Strong Communication Abilities: You should be proficient in both verbal and written English and have strong communication abilities.
  • Have a Robust Background in Performance Management: You should possess a robust background in performance management, showcasing the ability to drive results effectively.
  • Are Adaptable and Flexible: You should be adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts.
  • Demonstrate Exceptional Coaching Skills: You should demonstrate exceptional coaching skills to empower and develop team members effectively.
  • Can Maintain Composure Under High-Pressure Situations: You should be able to maintain composure and deliver results under high-pressure situations.
  • Have a Proven Track Record of Achieving Targets: You should have a proven track record of achieving targets and enhancing agent performance.
  • Show Commitment to Providing Outstanding Service: You should show commitment to providing outstanding service and prioritizing customer satisfaction.
  • Possess Keen Analytical Skills: You should possess keen analytical skills with meticulous attention to detail.
  • Exhibit Strong Decision-Making and Problem-Solving Abilities: You should exhibit strong decision-making and problem-solving abilities.
  • Are Familiar with Call Center Tools and Processes: You should be familiar with call center tools and processes, demonstrating a sound understanding.

Preferred Qualifications:

  • 2 Years' Experience as a Team Leader in the BPO Industry
  • Strong Background Supporting a Retail or E-commerce Customer Service Account

About Peak Support Co


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