Technical Support Expert

hace 1 mes


Bogotá, Bogotá D.E., Colombia Philips A tiempo completo

Job Summary: We are seeking a skilled Remote Service Engineer to provide advanced first-line technical support to customers. The ideal candidate will have experience with incident resolution, ticket management, and technical skills on OS (Windows Server 2008-2019) with a basic understanding of networking.

Key Responsibilities:

  • Provide technical support to customers via various communication channels.
  • Accurately document service records using the Service Management System.
  • Take ownership of customer cases, ensuring correct knowledge and diagnostics are captured.
  • Act as a escalation initiator on customer service escalations.
  • Address complaints and feedback, following agreed processes to ensure accurate information capture.

Requirements:

  • Experience with incident resolution and ticket management.
  • Technical skills on OS (Windows Server 2008-2019).
  • Basic understanding of networking.

About Us: We are a health technology company that believes every human matters. We're looking for someone passionate about improving lives through technology and excited about joining a team dedicated to making a difference.


  • Technical Support Expert

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Supportyourapp Inc. A tiempo completo

    About UsSupportYourApp is a leading Support-as-a-Service company providing secure technical, customer support, and CX services for global tech companies.Job OverviewWe are seeking an experienced Technical Support Expert to join our team. As a key member of our support team, you will provide exceptional customer experiences via chats and emails, ensuring...


  • Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Job OverviewSutherland is a leading global provider of business process and technology management services. As a Technical Support Specialist, you will be the technical contact for various large priority clients, providing expert support via phone, email, and web channels.

  • Technical Support Expert

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completo

    About Us: SupportYourApp is a global leader in providing premium outsourced customer support services to tech companies worldwide. With over 10 years of experience, we have established a strong presence in 30 countries and offer support in over 60 languages.Salary Range: $45,000 - $65,000 per annum, depending on experience and qualifications.Job Description:...


  • Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completo

    Job OverviewSupportYourApp is a leading provider of technical support services for tech companies worldwide. We are seeking an experienced Technical Support Consultant to join our team.Salary: $45,000 - $65,000 per year (depending on experience)About the RoleWe are looking for a skilled and customer-oriented individual to provide exceptional technical...

  • Technical Support Expert

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Ciandt A tiempo completo

    Job DescriptionWe are a global tech transformation specialist, CI&T. Our mission is to combine the power of Artificial Intelligence with human expertise to drive change in technology and business. With 30 years of experience, we operate in design, strategy, and engineering for global brands, helping clients achieve their full potential.We are looking for a...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    About the RoleAre you passionate about delivering exceptional technical support and ensuring customer satisfaction?We are seeking a highly skilled Technical Support Consultant to join our team. As a key member of our support team, you will provide top-notch technical assistance to our clients via various communication channels.Main Responsibilities:Resolve...


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Application Support Analyst RoleWe are seeking a highly skilled and dedicated Application Support Analyst to join our team at NielsenIQ. The successful candidate will be responsible for providing expert technical application support to our internal applications and users.The role involves analyzing and resolving complex application problems, managing...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Ingepsy is a global leader in insurance, risk management, and consulting services. With over 52,000 professionals worldwide, we empower businesses to thrive. Our culture is fueled by shared values and a collective passion for excellence. The Talent Acquisition Operations Specialist: Technical Support role plays a pivotal part in shaping Ingepsy's future and...


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    About NielsenIQ">NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and revealing new pathways to growth.As a Data Solutions Technical Expert, you will be part of a dynamic team that works closely with clients and prospects to provide exceptional technical support and onboarding...

  • Premier Support TSS

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job OverviewWe are seeking a highly skilled Premier Technical Support Specialist to join our Lenovo team in Mexico City. This is a technical role within the Premier Technical Team that supports Latin America countries (Spanish language).About the RoleThe ideal candidate will be responsible for delivering best-in-class support to Lenovo's customers via...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Global Technical Support SpecialistThe NielsenIQ team is seeking a skilled Global Technical Support Specialist to join our dynamic organization. In this role, you will provide expert technical support to our clients across the globe, utilizing your exceptional problem-solving skills and in-depth knowledge of complex software systems.About...


  • Bogotá, Bogotá D.E., Colombia Dreamhost, Llc A tiempo completo

    Why Work at DreamHost?We empower individuals to own their digital presence. Our mission drives every aspect of our business, from helping you share your data securely to promoting internal growth opportunities. As a technical support expert, you'll play a vital role in ensuring seamless customer experiences.About the RoleThis remote position offers...


  • Bogotá, Bogotá D.E., Colombia Commscope A tiempo completo

    At CommScope, we're on a quest to deliver connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll be at the forefront of this mission, ensuring our customers receive exceptional service and support.About the RoleWe're seeking an experienced Technical Support Engineer with a strong background in wireless...


  • Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

    At Acronis, we are revolutionizing cyber protection by providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on.We are seeking an experienced Technical Support Specialist to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and...


  • Bogotá, Bogotá D.E., Colombia Ntt Data, Inc. A tiempo completo

    About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.We have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our...


  • Bogotá, Bogotá D.E., Colombia Visa Inc. A tiempo completo

    About the Job We are seeking a Technical Solutions Expert to join our team at Visa Inc. As a key member of our support function, you will provide enhanced technical assistance for issues and collect, validate, and interpret data and statistics. You will interact with various global teams to identify and resolve issues affecting clients across all tiers. This...

  • Digital Support Expert

    hace 4 días


    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Sutherland Global is a leading provider of digital transformation solutions, helping businesses succeed in today's fast-paced market.We're seeking an experienced Digital Support Expert to join our team. As a Digital Support Expert, you'll be responsible for delivering exceptional customer support and service, troubleshooting and maintaining core...


  • Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Radware is a leading provider of cyber security and application delivery solutions, driving the digital experience for businesses. As we continue to grow in the rapidly expanding security market, we're looking for a Technical Support Specialist to fuel our success.A successful candidate will possess deep technical knowledge and excellent customer service...


  • Bogotá, Bogotá D.E., Colombia Commscope A tiempo completo

    Company OverviewAt CommScope, we believe that connectivity empowers how we live, work, and learn. Our team is dedicated to delivering cutting-edge communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone.Job DescriptionWe are seeking a highly skilled Technical Wireless Support...


  • Bogotá, Bogotá D.E., Colombia Commscope A tiempo completo

    In an increasingly interconnected world, we're seeking a skilled Principal Technical Support Engineer to join CommScope's Network, Indoor Cellular & Security solutions team. Our innovative products focus on delivering wireless and wired connectivity across sophisticated networks. With dedicated engineering and Customer Service and Support resources, we cater...