Technical Support Specialist for Filevine Implementations

hace 3 semanas

Medellín, Antioquia, Colombia Neostella A tiempo completo

Role Overview

At Neostella, we are seeking a highly skilled Implementation Support Specialist to join our team. This role is a key part of our customer-centric approach, where we use cutting-edge technologies to deliver solutions that meet the unique needs of our clients' businesses.

The ideal candidate will be responsible for assisting multiple Implementation Specialists with client implementations of Filevine. In collaboration with the Specialist and other Neostella team members, you will build project templates, reports, field mapping, and integrations, and perform other task-based work at the direction of the Specialist and your manager.

Key Responsibilities:

  • Perform Filevine customization in real time during a meeting, when relevant.
  • Use your experience across clients to provide suggestions for template solutions.
  • Complete individual tasks, as assigned and within determined deadlines.
  • Build and/or customize project templates in Filevine, including section layout, task flow, and deadline chain creation, report building, and/or conversion of document generation templates into Filevine-compatible templates.
  • Build and/or customize platforms related to Filevine (Lead Docket, Outlaw, etc.).

Requirements:

  • Easily understand English-language task direction without formal documentation.
  • Quickly understand unfamiliar systems to draw parallels to Filevine.
  • Good English language oral and written communication skills.
  • Software implementation.
  • Software integrations.
  • Ability to complete tasks assigned at a quick and accurate pace.
  • Collaboration and communication of status of tasks.
  • Experience using Filevine is preferred.
  • Experience using Work Relay is preferred.
  • Experience with Merge Fields is preferred.
  • Experience in an administrative role in a law firm or legal department is preferred.

Benefits:

At Neostella, we offer a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more.

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