Product Onboarding Specialist

hace 1 semana


Medellín, Antioquia, Colombia Neostella A tiempo completo
Product Onboarding Specialist

At Neostella, we take a customer-centric approach and leverage cutting-edge technologies to deliver tailored solutions that meet the unique needs of our clients' businesses. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.

We are seeking a Product Onboarding Specialist to join our team. The ideal candidate will be responsible for leading a portion of our clients' product implementations in collaboration with the client and Neostella team members. You will design and customize Neostella Neodeluxe Products to drive the client's operational processes.

Key Responsibilities:
  • Act as the primary point of contact for Neostella with each assigned client.
  • Build and maintain the client's trust through demonstrated expertise, communication, and a solutions mindset.
  • Lead each assigned client's design portion of their implementation and product integrations.
  • Facilitate client meetings including design, workflow, and review sessions.
  • Coordinate, direct, and collaborate with supporting team members.
Requirements:
  • Excellent English language oral and written communication skills.
  • Ability to quickly understand unfamiliar systems to draw parallels to Filevine.
  • You enjoy being on calls and solving problems in real-time.
  • Ability to effectively direct meetings with multiple stakeholders.
  • Ability to navigate working in 10+ simultaneous client implementations.
  • Ability to complete tasks assigned at a quick and accurate pace.
  • Collaboration and communication of status of tasks.
  • Experience implementing or using Filevine in a firm is preferred.
  • Experience in an administrative role in a law firm or legal department is preferred.
  • Software implementation is preferred.
  • Certified Filevine Admin is preferred.
Technical Environment:
  • Neostella Neodeluxe Products.
  • Google Workspace.
  • Salesforce.
  • Filevine.
Benefits:

You will have a fast and deep-growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more.

All resumes and application answers must be in English.



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