Customer Experience Champion

hace 5 días


Bogotá, Bogotá D.E., Colombia Olly Olly A tiempo completo
About Olly Olly

We're on a mission to empower small businesses across the U.S. with innovative tools and strategies, helping them rank higher, generate leads, and grow sustainably.

Our all-in-one platform complements our hands-on service, providing an easy-to-use software that streamlines operations, drives leads, and maximizes revenue for local business owners.

As we transition from an agency to a human-centric SaaS provider, your ideas, strategies, and solutions will directly impact the success of our clients.

Salary & Benefits

$1000 USD/month + performance-based bonus, plus flexible work arrangements and generous PTO.

Join us 100% remote with core hours for seamless collaboration, and enjoy a growth-oriented culture where your contributions make a tangible difference.

Job Description

Your Mission: As a Product Support Specialist, you'll deliver exceptional customer experiences, becoming a trusted representative of our brand.

Your Impact:

  • Be the go-to person for customer inquiries via email, chat, and phone, ensuring they feel supported and heard throughout their journey with us.
  • Become a product expert, guiding customers to maximize the value of Olly Olly's tools and services.
  • Solve problems like a pro, investigating and resolving product issues swiftly, collaborating with other teams when necessary.
  • Teach and empower customers to get the most out of our products, sharing feedback and insights to help us evolve and improve.
  • Keep things clear and easy by updating help articles, FAQs, and resources to provide customers with the tools they need to find answers on their own.
  • Work as a team, collaborating with departments like Product and Engineering to ensure we're aligned in delivering the best experience possible for our customers.
  • Monitor support metrics, driving continuous improvement and advocating for customers to ensure their voices are heard.
Requirements

We're looking for someone with:

  • 1-2 years of experience in administrative support for Customer Success or Account Management teams.
  • Strong communication and interpersonal skills.
  • The ability to work independently in a fast-paced environment, handling multiple tasks simultaneously.
  • Proficiency in Google Drive, Excel, and other productivity tools.
  • English proficiency, sufficient for success in a remote and largely asynchronous work environment.


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