Sr. Client Success Manager

hace 1 mes

Colombia LatamCent A tiempo completo

**ABOUT THE COMPANY**

Growth Era is a leading Sales Development as a Service and growth solutions company, with a passion for generating high-quality sales pipeline and funnel management for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a fraction of the cost of building and managing this function in-house.

Leveraging specialized talent, economies of scale and continuous analytics over a large volume of outreach, Growth Era feeds its clients Sales pipeline with unmatched results.

**ABOUT THE ROLE**

Growth Era is looking for its next **Client Success Manager**, who will ensure high client satisfaction and retention through effective communication, strategic problem-solving and prompt, professional management of client requests.

As a Client Success Manager, you will be the primary contact for the client. You will forge a long-term relationship with the clients you manage, building trust in Growth Era and clarity to the value we bring to our clients' organization. In turn, the role comes with a huge scope for professional growth. You will work in an innovative and supportive team-based work environment driven by an ethos of Excellence.

**The core areas of your role will involve**:

- Client relationship and satisfaction
- Strategic collaboration on client growth goals and alignment of outreach strategy
- Project management

**More specifically, within this role, you will**:

- Manage 15 to 20 client accounts and act as their primary point of contact at Growth Era
- Maintain high client satisfaction, account retention and identify service expansion opportunities to grow the relationship
- Effectively communicate the value of the services provided to clients
- Manage issues with strong analytical and strategic thinking to ensure prompt, effective resolution
- Consistently analyze account results data to prepare and present reporting on weekly client update meetings
- Continuously evaluate outreach strategy (playbook) and collaborate with clients and communicate with the internal team to optimize performance
- Collaborate with clients to set appropriate sales meeting targets
- Maintain accurate records in Growth Era systems relevant to your position
- Work closely with the Sales Operations Managers, the SDR Managers, and the SDRs

You will receive a comprehensive one-month training program as a part of the onboarding. You will gain the specific experience for success in the Client Success Manager role in a supportive, professional environment.

**ABOUT YOU**

Growth Era is looking for an ambitious professional with experience in client-facing roles, who shares our Core Values as an organization (Truth, Effort, Service, Gratitude, Humility).
**More specifically, in order to excel in this role, you need to have**:

- 2+ years of experience in B2B account management
- Experience with project management tools and sales enablement software
- Proficiency in G-Suite and Microsoft Office tools
- Professional approach to work and entrepreneurial mindset
- Excellent verbal and written communication skills and a comfort level working with C-suite level client contacts and build trusting relationships
- Excellent analytical skills

**Brownie points for**:

- Work experience in sales and marketing, sales management, and/or cold outreach
- A university degree in Business Management, Sales, or related field
- Experience with Apollo.io and LinkedIn Premium

**WHAT WE OFFER**

**Whats in it for you?**
- Strong base salary
- Performance-driven bonus structure
- Paid Time Off
- Fully remote and full-time contract
- Working hours with an overlap with company hours (8 AM - 4 PM EST, Monday to Friday)
- Opportunity to be a part of a fast-growing company with an innovative, high energy culture
- A working environment that always hears your voice / open and free communication
- Opportunity for professional growth and career development

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