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Technical Support Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia DreamHost, LLC A tiempo completo
Technical Support Consultant

We're seeking a highly skilled Technical Support Consultant to join our team at DreamHost, LLC. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.

About the Role:

  • Provide technical assistance to customers via phone, email, and live chat
  • Analyze and resolve customer issues using quick thinking and troubleshooting skills
  • Apply knowledge of web hosting principles and DreamHost products to answer customer questions
  • Guide customers through diagnostic procedures to help them identify and resolve issues
  • Escalate complex problems to appropriate staff members or departments
  • Communicate effectively with customers, supervisors, and peers in a fast-paced environment

Requirements:

  • Minimum 3 years of technical support experience
  • Fluency in English and Spanish
  • Basic understanding of web hosting and Linux command-line
  • Ability to work autonomously and in diverse, virtual team environments
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills

What We Offer:

  • Competitive salary
  • Opportunities for growth and professional development
  • Fun and dynamic work environment
  • Reliable, fast internet connection required

Why DreamHost?

We're a US-based company with a fantastic culture and a commitment to investing in our people. We offer extensive training and opportunities for growth, as well as a laid-back atmosphere and fun monthly events.