Technical Client Success Strategist

hace 6 días


Bogotá, Bogotá D.E., Colombia Automation Anywhere A tiempo completo

About Our Company
Automation Anywhere is a global leader in AI-powered process automation that empowers businesses to automate manual processes, enhance productivity, and drive innovation.
The company's Automation Success Platform is designed to offer process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security-first approach.

Role Summary

We are seeking a highly skilled Enterprise Technical Solutions Expert to join our team at Automation Anywhere. As an Enterprise Technical Solutions Expert, you will be responsible for ensuring customer success by managing and enhancing enterprise-level support activities. You will act as a trusted advisor to customers, guiding them through best practices, resolving technical issues, and driving the adoption of our solutions.

  • Customer-Centric Approach: Exceptional customer service skills to build trust, empathy, and lasting client relationships.
  • Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical stakeholders, both in writing and speaking.
Key Performance Indicators

You will be measured on your ability to:

  • Drive product adoption and utilization among customers.
  • BUILD strong relationships with clients to ensure their continued satisfaction.
  • Identify upsell and cross-sell opportunities within the account to expand the customer's investment in Automation Anywhere solutions.


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