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hace 2 semanas
We are revolutionizing revenue operations at Penny Jar Capital, LLC and we're looking for an experienced Customer Success Architect to join our team. As a Technical Account Manager (TAM), you will bridge the gap between technical support, product teams and customer success, providing high-touch guidance, proactive support, and strategic recommendations.
About the RoleYou will become an expert in Nue's products, methodology and customer value so that our customers can maximize Nue's revenue platform. You will be an expert in Nue's analytics and dashboards so that you can present the value and outcomes to diverse stakeholder groups, communicate effectively with C-level executives (often CFOs) of large enterprises and drive adoption of our products and solutions by achieving business goals and driving innovation.
Responsibilities- Conduct regular check-ins, QBRs, and technical deep dives to align solutions with customer goals.
- Understand customer architecture, use cases, and integrations to provide tailored recommendations.
- Guide customers on best practices, scalability, and optimization of our platform.
