Customer Success Strategist

hace 3 días

Bogotá, Bogotá D.E., Colombia PennyJar Capital A tiempo completo
Job Description

PennyJar Capital is seeking a Customer Success Strategist to join our team. As a Technical Account Manager, you will be responsible for ensuring the success of our customers by delivering exceptional value and guidance.

You will work closely with key customer decision-makers and influencers to build trust and strategic relationships, while also acting as a technical advisor to ensure their success with our platform.

About the Role

This is an excellent opportunity for someone who is passionate about building relationships and solving customer problems. You will have the chance to work with a dynamic team to drive innovation and growth.

Responsibilities
  • Build trust and strategic relationships with key customer decision makers and influencers.
  • Act as a technical advisor for customers, ensuring their success with the Nue platform.
  • Gain deep understanding of customers' business needs and strategically guide them to solutions leveraging Nue's products.
  • Conduct regular check-ins, QBRs, and technical deep dives to align solutions with customer goals.
  • Understand customer architecture, use cases, and integrations to provide tailored recommendations.
  • Guide customers on best practices, scalability, and optimization of our platform.
  • Own high-priority escalations, coordinating with engineering and support teams.
  • Assist with technical onboarding, ensuring customers configure and adopt the platform successfully.
Requirements
  • 5+ years experience in a Technical Account Manager, Solutions Engineer, or Support Engineer role within a SaaS company.
  • Strong understanding of APIs, integrations, cloud platforms and web technologies.
  • Experience with CRM, ERP, or revenue platforms (Salesforce, NetSuite, Stripe, Zuora, etc.) is a plus.
  • Excellent problem solving and troubleshooting skills.
  • Strong communication skills with both technical and non-technical stakeholders.
  • Ability to organize and enthusiastically contribute to a fast-paced startup environment.
  • Positive attitude and the ability to stay calm under pressure.
  • Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
  • Ability to manage multiple customer accounts and prioritize competing demands.

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