Implementation Specialist

hace 5 días

Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo
Job Title: Implementation Consultant

At Anthology Inc, we're seeking a skilled Implementation Consultant to join our Student Success team. As an Implementation Consultant, you will play a critical role in delivering technology and consulting solutions to our customers, addressing a wide range of business and technology challenges.

Key Responsibilities:
  • Serve as an expert in Anthology Student Success products, including their architecture, functionality, and deployment methodologies.
  • Coordinate customer, partner, and cross-platform internal resources to ensure on-time delivery of implementation engagements.
  • Engage with internal and external resources to deliver functional and technical requirements.
  • Perform business analyst tasks such as requirements definition, problem/risk analysis, quality assurance, and creating quality documentation where needed.
  • Through communities of practice, work with other implementation team members to improve processes/methodologies to ensure maximum customer satisfaction and project profitability.
  • Perform other duties as required to deliver products and services.
  • Manage change requests from internal and external stakeholders for existing customers.
Requirements:
  • Associate's degree or equivalent combination of education and experience.
  • 2-5 years of experience in project management or consulting.
  • Solid knowledge of the software development lifecycle and associated processes.
  • Proven ability to learn new technologies as needed.
  • An understanding of the fundamentals of project management.
  • Excellent analytical and interpersonal skills.
  • Excellent oral and written communication skills.
  • Strong client relationship skills.
  • Ability to operate in a fast-paced environment, assimilating large amounts of information quickly, and developing strategies with a minimal amount of oversight.
  • Ability to manage several projects and customers simultaneously.
  • Call center operations and telephony experience.
  • Skilled at fact and information gathering, complex analyses, and summarization.
  • Basic coding and sequel query knowledge.
  • Fluency in written and spoken English at CEF B2 level or above.
Preferred Qualifications:
  • 1-3 years of experience in the management of systems integrations.

Anthology Inc is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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