Senior Implementation Specialist
hace 5 días
Job Summary:
Hexagon Asset Lifecycle Intelligence is seeking a highly skilled Senior Implementation Analyst to join our ALI Americas team. As a key member of our team, you will be responsible for managing and administering Smart Reference Data, providing exceptional customer service, and delivering training and support to our clients.
Key Responsibilities:
- Smart Reference Data Management: Oversee the management, administration, and configuration of Smart Reference Data to ensure seamless integration and optimal performance.
- Customer Relationship Management: Develop and maintain strong relationships with clients, providing timely and effective support to meet their needs.
- Training and Support: Design and deliver comprehensive training programs and provide ongoing support to ensure clients achieve maximum value from our solutions.
- Problem-Solving: Analyze and resolve routine customer problems, providing creative solutions to meet their evolving needs.
- Collaboration and Communication: Work closely with cross-functional teams to share knowledge, best practices, and relevant information to drive business growth and success.
Requirements:
- Education: Bachelor's degree in engineering, system analysis, or a related field.
- Experience: Minimum of 3 years of experience in a relevant industry and/or with similar technology in a technical support/consulting role.
- Technical Skills: Proficiency in Capital Projects or Solution Implementation, with a strong understanding of 3D software, SQL Statements, and programming languages such as JavaScript and VBA.
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