Implementation Specialist, Lodging

hace 5 días

Bogotá, Bogotá D.E., Colombia Hopper A tiempo completo
About the Job

The Implementation Specialist (IS) role is the primary point of contact and connectivity champion during the onboarding process of new hotel contracts for Hopper. This individual is responsible for effectively communicating directly with new hotel partners to gain the necessary information to map their properties and subsequently activate them, ensuring the quality of the property's presence on the Hopper platform.

Key Responsibilities
  • Support and onboard hotel partners through various connectivity systems and solutions.
  • Track onboarding status and hotel interactions within Salesforce.
  • Collaborate with the Business Development, Market Management, and Revenue Optimization teams on a daily basis for successful onboarding, as well as with other members of the IS team.
  • Deliver quantitative results based on onboarding quality and speed.
  • Take a proactive approach to problem-solving when experiencing delays or 'hiccups' in the onboarding process.
  • Work closely with product management on ad-hoc projects and tasks.
Requirements
  • Located in Brazil (GMT-3 Time Zone).
  • The ability to fluently speak both English and Portuguese.
  • Strong organizational skills with a tendency to prioritize tasks based on their importance to the company's bottom line.
  • A self-starter with a 'can-do' attitude and enthusiasm to own their onboarding portfolio.
  • A proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholders.
  • Solid understanding of Hopper's onboarding processes and their impact on the property's performance on the Hopper platform.
  • A natural curiosity and ability to ask questions or provide answers in team/group settings.
  • A preference for taking action; a 'why do later what I can do now' mindset.
  • The ability to work with minimal guidance, be proactive, handle ambiguity, and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business.
Nice to Have (Strongly Preferred)
  • Fluent in Spanish as well.
  • Experience with Salesforce or similar CRMs.
  • A background with online travel agencies, CRS providers, and/or experience in the hotel industry.
  • Knowledge of SQL, Data Studio, Amplitude, or similar data visualization tools.
  • Experience reviewing XML logs and/or other formats of data output.
Perks and Benefits
  • Well-funded and proven startup with large ambitions, competitive salary.
  • Quarterly performance bonus.
  • Hopper offers group medical and dental insurance to full-time employees.
  • Hopper offers life insurance with short-term and long-term disability coverage.
  • All employees and dependents have access to telemedicine services, anytime, anywhere.
  • Please ask us about our very generous parental leave, much above industry standards.
  • Unlimited PTO.
  • Carrot Cash travel stipend.
  • Flexdesk Access Pass & Work-from-home stipend.
  • Entrepreneurial culture where pushing limits and taking risks is everyday business.
  • Open communication with management and company leadership.
  • Small, dynamic teams = massive impact.

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