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Claims Specialist
hace 2 meses
Job Summary:
We are seeking a highly skilled Claims Specialist to join our GBS team at Adidas. As a Claims Specialist, you will be responsible for managing claims and invoice management activities, ensuring timely and high-quality delivery of services.
Key Responsibilities:
- Manage claims and invoice management activities, including billing transmission, billing error resolution, and monitoring billing due lists.
- Communicate with customers via various channels, providing information related to claims and billing.
- Manage customer relationships, including problem resolution and root cause analysis.
- Collaborate with internal stakeholders, including Credit Management, Sales, and Market Finance.
- Identify improvement opportunities and support their implementation.
Requirements:
- University degree.
- 1-2 years of experience in customer support, sales, or logistics.
- Strong customer service orientation, high level of empathy, and emotional intelligence.
- Experience with SAP and ability to read, write, and communicate in English in a business setting.
About Us:
Adidas is a leading global sports brand, and we are committed to delivering exceptional customer service. As a Claims Specialist, you will play a critical role in ensuring our customers receive timely and high-quality service.
