Technical Support Specialist for Cyber Protection Solutions

hace 1 mes


Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

At Acronis, we're revolutionizing cyber protection with natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on.

We're seeking a highly skilled Expert Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services.

This role offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect. We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service.

The ideal candidate will have a strong background in advanced Tier 2 technical support, with experience in Windows Server, Linux/UNIX, Networking, Virtualization, and Business applications.

Key responsibilities include:

  • Troubleshooting and resolving various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.
  • Building and maintaining strong relationships with customers and partners.
  • Interacting with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.

A competitive salary of $85,000 - $115,000 per year, depending on experience, is offered for this position.

We are committed to providing a dynamic and inclusive work environment that fosters growth and development. Our company culture values mutual trust, respect, and belief in making a positive impact on the lives of each employee and the communities we serve.

We are an equal opportunity employer and welcome applicants from diverse backgrounds.



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