Quality Assurance Manager
hace 3 semanas
As a Quality Assurance Manager at TaskUs, you will be responsible for leading a team of Quality Analysts in developing methods and standards for quality. This role requires a strong understanding of quality assurance principles and a passion for continuous improvement. You will work closely with other departments to identify areas of opportunity and implement process improvements. The ideal candidate will have a strong background in quality assurance and a proven track record of leading teams to achieve operational excellence.
Key Responsibilities
- Lead a team of Quality Analysts in developing quality methods and standards
- Conduct audits and attend business reviews to identify areas of opportunity
- Collaborate with other departments to implement process improvements
- Develop and maintain quality metrics and reporting
- Provide coaching and training to Quality Analysts to improve performance
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