Digital Team Manager

hace 1 mes

Cali, Valle del Cauca, Colombia TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. We help our clients represent, protect, and grow their brands through a cloud-based infrastructure that serves various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.

About the Role

We are seeking a highly skilled Digital Team Manager to lead a high-performing team in an exciting transition. As a leader, you will provide mentorship, guidance, and career development to team members, implement escalation channels, and establish team goals. Your role will involve building problem-solving, critical thinking, analytical, and technical capabilities within the department.

You will work closely with direct reports on strategies for executing, measuring progress, and sharing results. Additionally, you will identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Requirements
  • At least 2 years of prior relevant people management experience in the BPO or call center industry.
  • A strategic thinker with strong analytical and creative problem-solving skills.
  • Experience providing constructive criticism and implementing corrective action plans.
  • A high-level understanding of customer confidentiality standards and a passion for developing teammates.
Compensation Package

We offer a competitive salary, estimated to be around $90,000 per year, based on industry standards and location. Our comprehensive benefits package includes health insurance, retirement savings, paid time off, and more. We prioritize employee well-being and offer opportunities for growth and professional development.

About Us

TaskUs is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from diverse backgrounds and circumstances. If you need reasonable accommodations during the hiring process, please let us know. Explore all TaskUs career opportunities and apply through our website.

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