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Luxury Front Desk Manager
hace 1 mes
We are a luxury hospitality company that strives to provide exceptional experiences for our guests. Our team members are dedicated to delivering outstanding service and creating memorable moments.
Job Title: Luxury Front Desk ManagerSalary: $60,000 - $80,000 per year
Job Description:- Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
- Check guest out of the hotel, preparing and explaining the bill.
- Respond to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction.
- Work with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations.
- Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Previous front desk or front office experience in a luxury environment is preferred.
- The ability to work rotating shifts and adapt to constant change within the hotel is required.
- Strong communication skills, attention to detail, and problem-solving skills are essential.
- Good computer skills, especially Excel proficiency; knowledge of OPERA and experience in cashiering are preferred.
- Dynamic employee culture where you are encouraged to be your true self.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts.
- Comprehensive learning and development programs to help you master your craft.
Bogota, Colombia - A vibrant city with a rich cultural heritage, surrounded by stunning natural beauty.
