Luxury Front Desk Manager

hace 2 días


Bogotá, Bogotá D.E., Colombia Four Seasons Hotels Ltd A tiempo completo
About Four Seasons Hotels Ltd

We are a luxury hospitality company that strives to provide exceptional experiences for our guests. Our team members are dedicated to delivering outstanding service and creating memorable moments.

Job Title: Luxury Front Desk Manager

Salary: $60,000 - $80,000 per year

Job Description:
  • Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
  • Check guest out of the hotel, preparing and explaining the bill.
  • Respond to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction.
  • Work with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations.
  • Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Required Skills and Qualifications:
  • Previous front desk or front office experience in a luxury environment is preferred.
  • The ability to work rotating shifts and adapt to constant change within the hotel is required.
  • Strong communication skills, attention to detail, and problem-solving skills are essential.
  • Good computer skills, especially Excel proficiency; knowledge of OPERA and experience in cashiering are preferred.
Benefits:
  • Dynamic employee culture where you are encouraged to be your true self.
  • Inclusive and diverse employee engagement events all year-round.
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts.
  • Comprehensive learning and development programs to help you master your craft.
Location:

Bogota, Colombia - A vibrant city with a rich cultural heritage, surrounded by stunning natural beauty.



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