Strategic Client Growth Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Infobip Ltd A tiempo completo

Company Overview

At Infobip Ltd, we strive for excellence in delivering innovative solutions that shape global communications. Our commitment to creativity, persistence, and innovation has enabled us to become a leading provider of cloud communication platforms (CPaaS) globally.

Job Description

We are seeking an experienced Strategic Client Growth Specialist to join our team. In this role, you will be responsible for building and maintaining relationships with existing clients, ensuring their satisfaction and retention, and helping them grow together with new clients.

As a key member of our client growth team, you will coordinate activities with internal cross-functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities.

Responsibilities

  • Build and maintain trusted relationships with assigned Tier 1 clients to achieve overall customer health and growth.
  • Serve as a focal point for clients when it comes to meeting their business and technical expectations.
  • Coordinate different teams to best serve customers.
  • Understand clients' structures and processes around choosing/implementing new solutions.
  • Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients.

Requirements

  • Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
  • At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.
  • SaaS industry experience is a plus.
  • Exceptional professional English communication skills.

Salary

The estimated annual salary for this position is approximately $80,000 - $120,000 based on location and experience.



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