Technical Solutions Engineer
hace 6 días
We are seeking a highly skilled Technical Solutions Engineer to join our Customer Engineering team at Equinix. As a key member of our global customer-facing team, you will play a critical role in helping our customers achieve their digital transformation goals.
Key Responsibilities- Customer Support: Provide expert technical support to new and existing customers, including troubleshooting, resolution, and follow-up with customers and stakeholders.
- Platform Expertise: Develop and maintain in-depth knowledge of the Equinix Digital Services platform, including its features, capabilities, and best practices.
- Documentation and Knowledge Sharing: Create and maintain high-quality documentation to enhance self-service and support internal teams, including sales, account, product, and operations teams.
- Incident Management: Participate in incident management protocols, provide communication support during customer-impacting events, and ensure timely resolution of issues.
- Technical Expertise: 3+ years of experience with Linux, including L2 and L3 Networking, and familiarity with DevOps tools such as Ansible and Terraform.
- Cloud and Networking: Experience with various public and hybrid clouds (AWS, GCP, Openstack) and a strong understanding of networking concepts.
- Communication and Leadership: Excellent communication skills, a natural leader, and a willingness to educate and develop those around you.
At Equinix, we offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to providing opportunities for growth and development, and we are an equal employment opportunity and affirmative action employer.
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