Technical Support Lead
hace 2 meses
At CommScope Inc., we're on a quest to deliver connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll work closely with our global clients to deliver outstanding customer experience. Your expertise in wireless networking, L2/L3 switch troubleshooting, and system analysis will enable you to perform the duty with minimal direction and provide resolutions to customers' critical technical issues.
Responsibilities
- Troubleshoot and resolve customers' technical issues efficiently.
- Collaborate with engineering teams to debug issues and deliver fixes to customers.
- Develop and publish knowledge base articles on sophisticated problem resolutions.
- Provide on-site support to customers experiencing major issues.
- Work closely with multi-functional teams to improve process efficiency.
Requirements
- Bachelor's degree in Electrical Engineering or Computer Science or relevant experience.
- 7+ years of work experience in wireless networking.
- Expert-level knowledge in wireless protocols, WAP, WLC, WLAN security, and packet capture analysis.
- Experience in troubleshooting Layer 2/Layer 3 Switch and scripting in Linux is a plus.
What We Offer
- A collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Why CommScope
CommScope is an Equal Opportunity Employer (EEO). If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope's accommodation process and EEO policy at https://jobs.commscope.com/eeo
-
Lead Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech, a leading fintech company, seeks an experienced Lead Technical Support Specialist to join its team. The ideal candidate will lead the L2 Technical Support and requirements team, drive business growth by delivering high-quality technical support services, and foster a culture of innovation and continuous improvement.About The Role
-
Technical Support Lead
hace 1 mes
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoAbout the RoleSeligo Tech is seeking an exceptional Technical Support Manager to lead our L2 technical support and requirements team.This individual will be responsible for supporting our corporate business with its technical requirements, offering world-class service, and driving permanent improvement initiatives.Lead, mentor, and guide the team to achieve...
-
Technical Support Lead Position
hace 1 mes
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoAbout the RoleThis position will lead the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.Key ResponsibilitiesLead, mentor, and guide the team to achieve high performance.Create KPIs and monitor and maintain a high...
-
Lead Technical Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech is a leading fintech company that requires a skilled Lead Technical Support Manager to join our team.About the roleThis position will be responsible for overseeing the L2 Technical Support and requirements team, ensuring seamless technical support for our corporate business. We are seeking an exceptional candidate who can deliver world-class...
-
Technical Support Manager
hace 1 semana
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoJob Overview Seligo Tech is seeking a skilled Technical Support Manager to lead our L2 Technical Support and requirements team. This role involves supporting our corporate business with its technical requirements, delivering world-class service, and driving permanent improvement initiatives.About the Role The successful candidate will be responsible for...
-
Technical Support Director
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoAbout the RoleSeligo Tech is seeking an exceptional Technical Support Director to lead their L2 Technical Support and requirements team. This is a rare opportunity to join a forward-thinking fintech company and make a lasting impact.Key ResponsibilitiesLead, mentor, and guide the team to achieve high performance and efficiency.Create KPIs and monitor...
-
Senior Technical Support Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Manager to lead our Bogota site and manage a team of technical support engineers. This is an excellent opportunity for an experienced professional to take on a challenging role and drive success in a fast-paced environment.
-
Technical Support Director
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech is seeking an experienced leader to oversee its L2 Technical Support and requirements team. This role will be responsible for supporting the corporate business with its technical requirements, offering world-class service, and implementing permanent improvement initiatives.About the RoleThis position will involve leading, mentoring, and guiding a...
-
Technical Solutions Lead
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Td Synnex A tiempo completoAt Td Synnex, we are seeking a highly skilled Technical Solutions Lead to direct and coordinate our Pre-Sales, Post-Sales, Consulting & Technical Support services activities.About the RoleThe ideal candidate will provide expertise to customers together with partners and Dassault Systems by performing technical discussions, solution demonstrations, deployment...
-
Senior Technical Support Director
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech is seeking a highly skilled Senior Technical Support Director to lead their L2 Technical Support and requirements team. This individual will be responsible for supporting the corporate business with technical requirements, offering world-class service, and creating permanent improvement initiatives.About the Role:This position requires a strong...
-
Senior Technical Operations Lead
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoAbout Seligo TechSeligo Tech is a leading fintech company looking for an experienced Senior Technical Operations Lead to join their team. As a key member of the management team, you will lead the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent...
-
Executive Technical Support Director
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Executive Technical Support Director. About the RoleThis position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.Lead,...
-
Technical Service Delivery Lead
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completoCompany OverviewWe are Lenovo, a global technology powerhouse with a bold vision to deliver Smarter Technology for All. Our portfolio includes AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.About the RoleThe Technical Service Delivery Lead will lead a team of Service Desk Engineers and serve as a trusted...
-
Technical Internet Architect Lead
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Patagonian A tiempo completoAt Patagonian, we are seeking a highly skilled Technical Internet Architect Lead to join our team. This is a unique opportunity to work with cutting-edge technologies and shape the future of web development.Job Overview:The Technical Internet Architect Lead will be responsible for overseeing the technical framework and internet architecture of our web...
-
Technical Support Manager
hace 2 meses
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoJob SummaryAs a Technical Support Manager at Werfen, you will be responsible for defining and implementing service strategies to standardize service solutions, processes, and tools across partners and customers. You will work to establish efficiency, cost reduction, and customer satisfaction initiatives, aligning service with manufacture and corporate...
-
Technical Support Specialist
hace 2 meses
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the best possible experience with our innovative NIQ Activate product.Key ResponsibilitiesProvide technical...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completoJob Title: Technical Support SpecialistLocation: RemoteWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical support to our clients via various channels.About the Role:Provide top-notch technical assistance to clients via phone, email, and chatResolve complex...
-
Technical Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob DescriptionAs a Technical Support Specialist at NielsenIQ, you will play a critical role in providing exceptional customer service and support to our clients. Your goal will be to deliver timely and effective solutions to technical issues, ensuring our customers can achieve their business objectives.Key ResponsibilitiesProvide enterprise-level technical...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completoAbout the RoleAre you passionate about delivering exceptional technical support and ensuring customer satisfaction?We are seeking a highly skilled Technical Support Consultant to join our team. As a key member of our support team, you will provide top-notch technical assistance to our clients via various communication channels.Main Responsibilities:Resolve...
-
Enterprise Support Manager | Technical Account Leadership
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Amazon A tiempo completoAbout the RoleWe are seeking an experienced Enterprise Support Manager to lead our team of Technical Account Managers. The ideal candidate will have a strong background in technical support and excellent leadership skills.Key ResponsibilitiesManage assigned Enterprise accounts and oversee support casesEngage with key customers and understand their...