Technical Support Lead

hace 2 meses


Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo
Job Summary

At CommScope Inc., we're on a quest to deliver connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll work closely with our global clients to deliver outstanding customer experience. Your expertise in wireless networking, L2/L3 switch troubleshooting, and system analysis will enable you to perform the duty with minimal direction and provide resolutions to customers' critical technical issues.

Responsibilities
  • Troubleshoot and resolve customers' technical issues efficiently.
  • Collaborate with engineering teams to debug issues and deliver fixes to customers.
  • Develop and publish knowledge base articles on sophisticated problem resolutions.
  • Provide on-site support to customers experiencing major issues.
  • Work closely with multi-functional teams to improve process efficiency.

Requirements
  • Bachelor's degree in Electrical Engineering or Computer Science or relevant experience.
  • 7+ years of work experience in wireless networking.
  • Expert-level knowledge in wireless protocols, WAP, WLC, WLAN security, and packet capture analysis.
  • Experience in troubleshooting Layer 2/Layer 3 Switch and scripting in Linux is a plus.

What We Offer
  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Why CommScope
CommScope is an Equal Opportunity Employer (EEO). If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope's accommodation process and EEO policy at https://jobs.commscope.com/eeo

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