Product Support Specialist

hace 6 meses


Desde casa, Colombia Kisi A tiempo completo

**Who we are**:
We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe.

**What we do**:
We bring simple and secure physical security to people and organizations anywhere. Our award-winning hardware and compliance-certified software form the core of our physical security platform that helps businesses around the world connect and control their spaces through the cloud. With our seamless access experience and real-time data and analytics we help make spaces available to the right people at any time. But don’t just take our word for it: explore our award-winning Reader Pro, which recently won the coveted GOOD DESIGN award as well as the prestigious iF Design Award. Curious about how Kisi works? Check out this short product demo.

**How and why we do it**:
At Kisi, you will have the freedom to do your work in the way you work best. There’s a flat hierarchy (work alongside our co-founders Carl, Max, and Bernie), a strong sense of ownership, and the freedom to get creative. We also try to limit meetings as much as possible so that you can have dedicated focus time. Our mission is clear: ensure ease of facility access and remote space management, providing access systems to create a secure future where spaces are connected and accessible without boundaries.

**Your role**:
We are looking to strengthen our support team with a** Product Support Specialist** working remotely in** LATAM in a Pacific timezone** who pays attention to detail, is process focused and knows how to convert something previously unknown into a common practice. Your main tasks will be to handle support cases, convert new support insights into standardized knowledge and provide insights into how to improve the products in a structured format. For this specialist position we are seeking individuals with aptitude for technology and customer support, and not necessarily significant previous work experience. We are a small, growing team, and expect you to grow with us.

**Your responsibilities**:

- Support Kisi partners, administrators, and end-users as they install and operate our products
- Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations
- Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site
- Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.
- Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions
- Pursue knowledge of physical access control and site security best practices
- Complete all responsibilities securely while having privileged access to various systems

**Your qualifications**:

- Demonstrable technical expertise, and ability to master new concepts quickly
- Proven experience in technical support, client facing contact
- Intellectual curiosity and strong analytical skills
- High level of quality standard and attention to detail
- Great interpersonal and communication skills
- Willingness to learn by doing, and not afraid to ask questions
- Availability to work a schedule including one weekend day

**Nice to have**:

- Experience with API
- Network experience
- Low-voltage or electronics experience

**What you can expect**:

- _ Impact._ It’s all about making a positive impact on people’s everyday lives. At Kisi, you are expected to make meaningful contributions to shape the future of physical security.
- _ Excellence. _We strive for excellence and best-in-class experiences in everything we do. We are innovative and obsessed with the details that matter.
- _ Culture._ Our culture is not a written manifest, but the result of all of us. We place great emphasis on building a company that is open, welcoming, challenging, and fun.
- _ Ownership._ We don’t believe in micro-management, but we do believe in setting and getting goals. At Kisi, you will own goals, and have freedom under responsibility.
- _ Diversity. _We are American, Argentinian, Brazilian, Danish, English, Ethiopian, German, Indian, Nigerian, Swedish, and more.

Learn more about who we are, and our Values.

**Your benefits**:

- _ Team offsites. _The Kisi Krew meets up from time to time in person in new exciting locations.
- _ Equipment. _You will be set up with all the necessary equipment needed to do your job to the best of your ability.
- _Vacation days. _Sweden: minimum 25 days PTO. USA and Remote: minimum 20 days PTO.
- _ Healthcare and pension. _USA: health coverage, 401k. Sweden: health coverage, life insurance, pension plan. Remote: build your own package.
- _ Grow with us. _We are here to



  • Desde casa, Colombia Kisi A tiempo completo

    **Who we are**: We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe. **What we do**: We bring simple and secure physical security to...


  • Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...


  • Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Desde casa, Colombia My VA Support A tiempo completo

    We're Hiring: CRM Automation Specialist at MyVA Support! At MyVA Support, we're eagerly seeking a CRM Automation Specialist, with proficiency in Zoho and other CRM platforms, to join our forward-thinking team. This role is tailored for those who have a deep understanding of marketing strategies and are skilled in optimizing customer relationship management...


  • Desde casa, Colombia Ashby A tiempo completo

    Hello! I’m Allie, Head of Support here at Ashby. I'm excited to share that we're hiring a Product Support Specialist located in LATAM! This hire will be located in Mexico, Costa Rica or Columbia. In this role, you will spend a lot of time working directly with customers. You’ll also spend time on projects that make the work that we do better. Past...


  • Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...

  • Customer Success

    hace 6 meses


    Desde casa, Colombia Pavago A tiempo completo

    **Job Title**: Customer Success and Support Specialist **Position Type**: Contract, Full-Time, Remote **Working Hours**: US - CST **About Pavago** **Responsibilities**: - **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding...

  • IT Support Specialist

    hace 6 meses


    Desde casa, Colombia Cozymeal A tiempo completo

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...

  • IT Support Specialist

    hace 6 meses


    Desde casa, Colombia EnsembleIQ A tiempo completo

    **About the Role**: We are looking for an IT Support Specialist to be responsible and accountable for the smooth running of our computer systems and help our staff solve day to day technical issues. You will provide friendly, efficient and timely support to our staff across North America. **Key Responsibilities**: - Support our staff’s day to day IT...


  • Desde casa, Colombia Podium A tiempo completo

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. Our work and focus on helping...


  • Desde casa, Colombia My VA Support A tiempo completo

    This is a remote position. Join our web design team as a Social Media Specialist! At our small business, we offer a fun yet professional work environment. This position is fully remote, providing you the flexibility to work from anywhere. In your role as a Social Media Specialist, you will manage client social media accounts, research marketing trends,...


  • Desde casa, Colombia Heinsohn Business Technology A tiempo completo

    Heinsohn Business Technology is a Colombian software company with a wide range of clients across the Americas is looking for top-notch professionals to be part of our international team as Application support specialist to rock it! Let's grow together in a multicultural team! Tasks You'll be part of an international teamwork where you'll have different...


  • Desde casa, Colombia US-based Technical Concierge Company A tiempo completo

    **Technical Support Specialist - Colombia/Ecuador** **Compensation**: $6,000 - $7,200 yearly **Responsibilities**: - Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. - Ability to work in a fast-paced environment. - Diagnose, troubleshoot, and replicate customer...

  • Product Specialist Iii

    hace 6 meses


    Desde casa, Colombia Thermo Fisher Scientific A tiempo completo

    **Reporting to**:South Europe EM - Agribusiness Sales Manager** The Life Sciences Group of Thermo Fisher Scientific currently has a vacancy for a Sr. TSS to lead the AgriBusiness Commercial Strategy in Middle East. **Position: AgriBusiness Sr. TSS Middle East** **Territory: Middle East & Turkey** **Location**:Dubai - UAE/Riyadh - Saudi Arabia Language...


  • Desde casa, Colombia TripleTen A tiempo completo

    At TripleTen, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 5,000 students have chosen TripleTen, and...


  • Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...

  • L2 Support Specialist

    hace 6 meses


    Desde casa, Colombia Intellias A tiempo completo

    Dive deep into Digital! For 20 years Intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future! - Project Overview: Our client offers the best online gaming platform of its kind: Alira. In its 20 years, the platform has...


  • Desde casa, Colombia Lean Tech A tiempo completo

    **Overview**: Provides direct technical support to internal business customers for software and hardware issues. Completes initial ticket assessment, researches potential solutions, and delivers fixes to the end user. Collects information from internal customers and works towards timely resolution. Collaborates with Tier II internal and external IT and...


  • Desde casa, Colombia SupportNinja A tiempo completo

    Salary**:COP 4,650,000** Start Date**:ASAP** Work Schedule**:9:00 AM - 5:00 PM EST, Monday-Friday** Work Set Up**:Remote** Type of Contract**:Full Time** Equipment Provision**:Company Provided** **Job** **Summary**: Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client...