Sr. Product Support Specialist

hace 2 semanas

Desde casa, Colombia Ashby A tiempo completo
Hello I'm Allie, Head of Support here at Ashby.


I'm excited to share that we're hiring a Product Support Specialist located in LATAM This hire will be located in Mexico, Costa Rica or Columbia.

In this role, you will spend a lot of time working directly with customers. You'll also spend time on projects that make the work that we do better.

Past projects our team has taken on include:

  • Curating customer feedback into a weekly digest distributed to the entire company
  • Writing and improving help documentation
  • Automating tasks and operationalizing processes to save the team time
As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These (and other values we'll discuss in more detail during the interview process) inform how we do the work.

Role Requirements:

  • You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like Zapier, HubSpot, and Acuity Scheduling).
  • You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.
  • You have experience working toward common goals with crossfunctional stakeholders (such as Sales, Product, Engineering, or Operations).
  • You're curious — both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what's on the surface.
  • You have strong proactive problemsolving skills. You're skilled at both defining the scope of a problem and creating a comprehensive solution.
  • You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.
  • You are eager to take ownership. When given a problem, you proactively make decisions rooted in principled thinking to solve it.
  • You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit
  • You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area
  • You value in office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking selfstarters

About Ashby:

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already work with amazing companies we're proud to partner with.


We've built an incredible team and exceptional product over the past few years, and we truly are just getting started.

In short, this is the perfect time to join

About Go To Market:


Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function.

Here are a few points that should give you an idea of what it is like to work with us:

  • We spend a lot of time building bestinclass products, since we believe a highly differentiated product is easier to sell.
  • We also spend a lot of time building a bestinclass customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).
  • We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we're built accordingly.

Interview Process:


Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you.


The process for this role is as follows:
-
Intro Call with Recruiting - 30 Minutes
-
Take Home Assessment - 1 week to complete
-
Hiring Manager Interview Minutes
-
Virtual Onsite - 90 Minutes

Onboarding Process:


Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform.

Your first 30 days will be largely focused on learning the finer points of the products; you may not respond directly to a customer in that time but don't worry, you'll be plenty busy learning

Benefits:

  • Competitive salary and equity.
- _ 10-year exercise window for stock options_. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

  • Unlimited PTO with four weeks recommended per year. Expect "Vacation?" in our oneonone agenda until you start taking it.
- _ Twelve weeks of fully paid family leave in the US._ We plan to expand this to employees in other countries as situations arise.

  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive
- $100/month education budget with more expensive items (like conferences) covered with manager approval.

  • If you're in the US, topnotch health insurance for you and you

  • Sr. Product Support Specialist

    hace 3 semanas

    Desde casa, Colombia Ashby A tiempo completo

    Hello! I’m Allie, Head of Support here at Ashby. I'm excited to share that we're hiring a Product Support Specialist located in LATAM! This hire will be located in Mexico, Costa Rica or Columbia. In this role, you will spend a lot of time working directly with customers. You’ll also spend time on projects that make the work that we do better. Past...

  • Product Support Specialist

    hace 2 semanas

    Desde casa, Colombia Kisi A tiempo completo

    **Who we are**: We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe. **What we do**: We bring simple and secure physical security to...

  • Product Support Specialist

    hace 4 semanas

    Desde casa, Colombia Kisi A tiempo completo

    **Who we are**: We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe. **What we do**: We bring simple and secure physical security to...

  • Product Support Specialist

    hace 2 semanas

    Desde casa, Colombia Kisi A tiempo completo

    Who we are:We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe.What we do:We bring simple and secure physical security to people and...

  • Product Specialist Iii

    hace 4 semanas

    Desde casa, Colombia Thermo Fisher Scientific A tiempo completo

    **Reporting to**:South Europe EM - Agribusiness Sales Manager** The Life Sciences Group of Thermo Fisher Scientific currently has a vacancy for a Sr. TSS to lead the AgriBusiness Commercial Strategy in Middle East. **Position: AgriBusiness Sr. TSS Middle East** **Territory: Middle East & Turkey** **Location**:Dubai - UAE/Riyadh - Saudi Arabia Language...

  • Wordpress Support Specialist

    hace 4 semanas

    Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...

  • Wordpress Support Specialist

    hace 2 semanas

    Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...

  • CRM Automation Specialist

    hace 2 semanas

    Desde casa, Colombia My VA Support A tiempo completo

    We're Hiring: CRM Automation Specialist at MyVA Support! At MyVA Support, we're eagerly seeking a CRM Automation Specialist, with proficiency in Zoho and other CRM platforms, to join our forward-thinking team. This role is tailored for those who have a deep understanding of marketing strategies and are skilled in optimizing customer relationship management...

  • Product Support Analyst

    hace 2 meses

    Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Product Support Analyst

    hace 3 semanas

    Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Sr. Accounts Receivable Specialist

    hace 3 semanas

    Desde casa, Colombia Solvo Global SAS A tiempo completo

    **Posición**: (Sr. AR Specialist) Especialista en Cuentas a Cobrar. **Horario**: Lunes a Viernes con disponibilidad entre las 7:00am y las 4:30pm hora Colombia. (Maneja zona horaria EST) **Ciudad**: _(REMOTO)_ Bogotá, Bucaramanga, Barranquilla, Medellín, Cali. **Funciones**: - Generar y distribuir facturas de clientes con precisión y a tiempo. -...

  • Product Specialist

    hace 3 semanas

    Desde casa, Colombia Apollo.io A tiempo completo

    Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and...

  • Product Support Analyst

    hace 2 semanas

    Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • IT Specialist

    hace 2 semanas

    Desde casa, Colombia My VA Support A tiempo completo

    oin Our Team as an IT Support Services Technician - Embrace the Future of Remote WorkWe are on the hunt for a skilled and enthusiastic IT Support Services Technician to join our dynamic team. In this role, you'll be the backbone of our IT support, providing invaluable assistance to both our internal offices and remote employees. As the central point of...

  • IT Specialist

    hace 2 semanas

    Desde casa, Colombia My VA Support A tiempo completo

    **oin Our Team as an IT Support Services Technician - Embrace the Future of Remote Work!** We are on the hunt for a skilled and enthusiastic IT Support Services Technician to join our dynamic team. In this role, you'll be the backbone of our IT support, providing invaluable assistance to both our internal offices and remote employees. As the central point of...

  • L1 Support Specialist

    hace 3 semanas

    Desde casa, Colombia Intellias A tiempo completo

    Project Overview: As an IT Support Engineer (L1), you will be responsible for delivering high-quality technical support over the phone and via ITSM tools to our global customer base. You will work closely with other departments to meet our customer's needs and ensure an exceptional level of customer service. Your main focus will be to provide first-level...

  • L1 Support Specialist

    hace 3 semanas

    Desde casa, Colombia Intellias A tiempo completo

    Project Overview: Our client is the fastest-growing global company. Intellias mission is to support their strategy and efforts in Digital and eCommerce space. A newly conceptualized Client System is comprised of set of capabilities. - Senior Talent Delivery Specialist- Nadya Zabransky**Responsibilities**: - Take active part in issue resolution of any...

  • Customer Service/technical Support Representative

    hace 3 semanas

    Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...

  • Customer Success

    hace 2 semanas

    Desde casa, Colombia Pavago A tiempo completo

    **Job Title**: Customer Success and Support Specialist **Position Type**: Contract, Full-Time, Remote **Working Hours**: US - CST **About Pavago** **Responsibilities**: - **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding...

  • IT Support Specialist

    hace 1 semana

    Desde casa, Colombia Imagina Soluciones Web SAS A tiempo completo

    IT Support Specialist (Remote) - Install, configure, and maintain computers and peripherals - Provide guidance and training to staff in resolving problems and queries. - Document resolution for future reference - Document technical procedures and user guides. - Maintain Help Desk ticket via the ticketing system and escalates support issues that cannot be...