Customer Experience Executive

hace 1 mes


Bogotá Cundinamarca, Colombia Bold A tiempo completo

Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer producto es un datáfono móvil que le permite a nuestros clientes recibir pagos con tarjetas de crédito y débito con ayuda de una aplicación:

- Android
- iOS

**El rol**

Cómo Customer Experience Executive estarás a cargo de liderar el seguimiento de comercios y generar la mejor experiência a los clientes que se comunican por diversos canales ( chat, wa,, telefónico, correo y resolver cada una de las inquietudes, peticiones, quejas y reclamos que puedan tener. realizar seguimiento de las mismas, elaborar informes, y tener un alcance de indicador tanto de cola de tickets, como de calidad en atención excelente.

**Deberás**

Brindar atención de calidad al cliente, cuidando de nuestra escritura y tono de voz

Resolvemos de manera atenta y oportuna las peticiones, quejas, reclamos, solicitudes y dudas de los comercios.

Protegemos la información comercial y personal de los comercios antes, durante y después de la interacción.

Hacemos seguimiento de casos inusuales o que requieren de un acompañamiento especial.

Identificamos oportunidades de mejora en los servicios y procesos internos de Bold y los comunicamos a nuestros líderes para que puedan ser gestionados y así mejorar como empresa.

Técnico, tecnólogo, estudiante de carreras contables, administrativas, financieras o afines.

Mínimo 6 meses en puestos asociados a atención al cliente, comerciales enfocados en soporte técnico
Fuertes habilidades en resolución de problemas
**Experiência en gestión de Software para Puntos de Ventas**
**Conocimientos básicos sobre Administración de Empresas, contabilidad, finanzas o afines.**
**Conocimientos básicos sobre Contabilidad básica / inventarios**

**Autorización de Tratamiento de Datos Personales



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