IT Support Specialist

hace 6 meses

Cali, Colombia TaskUS A tiempo completo

**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

**What We Offer**:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.**

**TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.**

**It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.**

**What can you expect in a IT Support Specialist role with TaskUs**:
**As an IT Support Specialist, you will provide for first level technical support to internal customers who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in mínimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.**

**Responsibilities**:

- ** Provide level 1 technical support to the contact center. Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.**
- **You will respond to internal users requesting assistance; log and keep records of customer/employee queries, interpret problems and analyze possible causes of hardware and software failure.**
- **Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.**
- **You will research, plan, and perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.**
- **Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management.**
- **Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and performing scheduled preventive maintenance of computer systems.
**Qualifications and Requirements**:
**Required Skills**:

- ** 1+ years of relevant working knowledge of I.T. requirements/demands in call center operations and organization, particularly in the area of operations support.**
- **Active Directory 2012 R2 (required; will be responsible for day-to-day setting up accounts. We are looking to automate some of these processes so anyone who has been involved with automating is preferred.)**
- **Group P

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