Tech Infrastructure Specialist

hace 1 semana


Cali, Valle del Cauca, Colombia Colgate-Palmolive A tiempo completo

No relocation assistance is offered for this position, which is located in Cali, Valle del Cauca, Colombia. Salary is estimated to be around $45,000 per year.

Job Overview

This role plays a crucial part in the IT infrastructure services of Colgate-Palmolive. The successful candidate will be responsible for troubleshooting and resolving technology issues, deploying and setting up Personal Computers (software, hardware, and peripherals), and being the key point of contact for infrastructure service problems and inquiries.

Main Responsibilities
  • The Tech Infrastructure Specialist will provide technical support and troubleshooting for all infrastructure incidents, including desktops, laptops, LAN connectivity, wireless connectivity, and network printers.
  • The specialist will troubleshoot hardware and software issues reported by users, ensuring timely follow-through on problem determination, prioritization, resolution, documentation, and closure of reported issues.
Relationship Management and Communication
  • The Tech Infrastructure Specialist will provide comprehensive support to employees at all levels, including senior executives, by translating and simplifying technical information for non-technical users.
  • The specialist will build and maintain positive and productive relationships with coworkers and customers.
  • The specialist will contribute to special projects, ad-hoc committees, inter-departmental committees, and professional organizations in determining the impact of related projects.
Continuous Improvement and Innovation
  • The Tech Infrastructure Specialist will grasp technical concepts quickly and apply learnings based on Global GIT standards. They will research new technology and make recommendations to modify Colgate standards.
  • The specialist will devise and recommend inventive and creative solutions to solve complex infrastructure problems.
  • The specialist will understand and utilize project management methodologies to build and manage project plans for infrastructure implementations.
Requirements
  • Bachelor's Degree in Computer Science, Mathematics, or Business.
  • At least 5 years of experience in the information technology field, specifically Network.
  • Google Suite knowledge.
  • Advanced English skills.


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