IT Support Analyst

hace 4 meses


Cali, Colombia Adcomm-MDU A tiempo completo

Adcomm MDU SAS is seeking an IT Support Analyst - Backoffice to join our team in Cali. In this role, you will diagnose and resolve LAN network issues, configure operating systems, and provide prompt support to internal teams. You will also be responsible for managing and centralizing data to create and optimize a resource repository, with a strong emphasis on automation and efficiency. Your role will include the effective execution of back-office tasks, such as documenting KPIs, monitoring task completion, and overseeing maintenance shifts and IT-related property follow-ups.

**Responsibilities**:

- Ensure the proper functioning of IT equipment and LAN infrastructure.
- Provide technical support to business operations, addressing IT-related issues promptly.
- Coordinate and execute maintenance shifts and ensure availability of IT services.
- Handle IT requirements and tasks efficiently to support ongoing operations.
- Monitor and control network performance, with a focus on property management.
- Offer database support and deliver data insights relevant to DM.

**Requirements**:

- Bachelor's degree in Systems Engineering, Telecommunications Engineering, Electronic Engineering, or a related field.
- At least 2 years of experience in network and technical support, with a strong focus on LAN and WAN environments.
- Proven expertise in diagnosing and resolving hardware and software issues across multiple platforms (Windows, Mac).
- Hands-on experience with CRM systems and helpdesk operations.
- Proficiency in data analysis and the generation of comprehensive reports.
- Strong grasp of office automation tools and best practices in IT support.
- In-depth knowledge of LAN and WAN networking principles.
- Experience in user support and managing helpdesk functions.
- Familiarity with database management and data insights.
- Advanced English proficiency (B2 level or higher).

**About Adcomm MDU**:
Adcomm MDU Services, LLC (“AMS”) is one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity ” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services.

The AMS management team has decades of experience operating in both the residential and commercial segment of the video markets. As a result, the team has deep pre-existing relationships and dealer agreements with major video providers, and streaming platforms.

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