Customer Success Specialist
hace 6 meses
UCS is an EdTech startup that believes in creating the best software solutions to streamline educational processes. We develop software tools that aim to improve the students' educational experience.
We are looking for a Customer Success Associate who is excited to join a small team working towards a big goal and is passionate about implementing technology that positively impacts student lives.
Job Duties:
Provide excellent first point of contact customer service while maintaining a friendly and professional demeanor in all dealings with customers and prospects.
- Develop deep expertise in our software products and processes.
- Provide thoughtful and competent replies to customer inquiries.
- Help customers with requests and questions.
- Build relationships with customers and promote best practices for our products and processes.
**Requirements**:
- Must have excellent analytical skills.
- 1-2 years' prior experience in a direct client support role
- Ability to effectively prioritize and escalate customer issues as required
- Ability to multi-task and perform effectively under pressure
- Proficient in Microsoft Office suite
- Strong attention to detail and time management
- Strong oral and written communication skills
- Must be bilingual (English and Spanish)
UCS provides unsurpassed software support, program management, and business delivery process consulting services. We help our clients reduce information technology costs, allowing them to focus on their core business—building bridges to performance, one client at a time.
Our team members have more than 30 years of combined experience in the information technology field, helping state and local government and commercial businesses streamline their IT operations by leveraging our extensive expertise to develop first-rate solutions that are cost-efficient and tailored -to
- each client.
**Job Types**: Full-time, Part-time, Contract
**Salary**: $3,000,000 - $4,500,000 per year
Expected hours: 40 per week
**Education**:
- Bachelor's (required)
**Experience**:
- Microsoft Office: 1 year (preferred)
- Customer Service: 1 year (preferred)
-
Customer Success Specialist- Remuneraciones
hace 2 meses
Colombia Buk.cl A tiempo completoCustomer Success Specialist- Remuneraciones Si tu sueño es trabajar en una empresa joven, en constante crecimiento y con una misión y visión centrada en las personas, su bienestar y su desarrollo profesional, entonces esta oportunidad es para ti! En Buk estamos buscando a nuestro próximo Customer Success Specialist Remuneraciones, quien tendrá el...
-
Customer Success Specialist
hace 6 meses
Colombia Alice A tiempo completoCustomer Enrollment Specialist // Customer Success Specialist US-based employee benefits company is looking for a driven and charismatic Customer Enrollment Specialist to join our growing team. Our users have free benefits they haven’t signed up for yet. These benefits save them money on their commute. Your job is to get them signed up. This position...
-
Customer Success Specialist
hace 6 meses
Colombia WOLVOX S.A.S A tiempo completoEn wolkvox nos apasiona integrar ágilmente la diversidad tecnológica para acercar personas y marcas en cualquier canal de contacto. Creamos soluciones digitales de contact center y CRM en la nube fáciles de usar y rápidas de implementar. Estamos buscando un Customer Success las condiciones: 2 años de experiência en empresas de contact center, software...
-
Customer Success Specialist
hace 2 meses
Colombia Buk.cl A tiempo completoCustomer Success Specialist - Asistencia Desafíos del cargo Si tu sueño es trabajar en una empresa joven, en constante crecimiento y con una misión y visión centrada en las personas, su bienestar y su desarrollo profesional, entonces esta oportunidad es para ti! En Buk estamos buscando a nuestr@ próxim@ Customer Success Specialist - Asistencia,...
-
Customer Success Specialist-Facturación y Cobranza
hace 2 meses
Colombia Buk.cl A tiempo completoCustomer Success Specialist-Facturación y Cobranza Desafíos del cargo Si tu sueño es trabajar en una empresa joven, en constante crecimiento y con una misión y visión centrada en las personas, su bienestar y su desarrollo profesional, entonces esta oportunidad es para ti! En Buk estamos buscando a nuestr@ próxim@ Customer Success...
-
Customer Support Specialist
hace 3 semanas
Colombia Lean Tech A tiempo completoJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Lean Tech. As a key member of our customer success unit, you will play a crucial role in delivering exceptional support experiences to our clients.
-
Customer Success
hace 6 meses
Colombia Regroup Mass Notification A tiempo completo**Regroup Mass Notification** — a global company with headquarters in Dallas, TX— is looking for a **Customer Success Director**. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed. B2B tech company experience is a must and SaaS experience a plus. If...
-
Customer Success Specialist
hace 6 meses
Colombia Sofka A tiempo completo**¿Estás buscando desafíos y un lugar donde puedas encontrar un ambiente de trabajo cercano mientras aprendes constantemente?**: Somos una empresa con un propósito claro: "**TRANSFORMAR **la vida de las personas siendo el aliado **TECNOLÓGICO **más confiable". ¡Prepárate y sé parte de esta aventura! **¿Qué encontrarás?**: - **Retos** técnicos...
-
Customer Success Manager
hace 2 meses
Colombia Multiplier Technologies Pte. Ltd. A tiempo completoAre you ready to join the Rocketship? We are in search of an Excellent Customer Success Manager. Want to join our rocketship? We’re at the forefront of one of the most exciting evolutions of our generation - remote staffing. Today, companies can hire the best talent they can find, anywhere in the world. And we make this all possible - welcome to...
-
Customer Success Manager
hace 3 semanas
Colombia Hyland A tiempo completoOverview The Customer Success Manager helps new and existing customers derive the most value from the company's products and services. The position will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
Strategic Customer Success Leader
hace 4 semanas
Colombia Multiplier Technologies Pte. Ltd. A tiempo completoWe are seeking an exceptional Strategic Customer Success Leader to join our team at Multiplier Technologies Pte. Ltd.About the RoleThe ideal candidate will have a proven track record of driving customer success and growth through strategic partnerships, product enhancements, and process improvements.This is a unique opportunity to make a significant impact...
-
Operations Director for Customer Success
hace 4 semanas
Colombia Sanas A tiempo completoAbout the Role:As a key member of our team, you will be responsible for leading the customer success operations department in launching and expanding our LatAm operations in Colombia and Guatemala. Your primary goal will be to facilitate cross-departmental collaboration and drive operational improvements.Key Responsibilities:Develop strategies to enhance...
-
Head of Customer Success Premium
hace 2 meses
Colombia Estela A tiempo completoÚnete a nuestro Equipo como: Head of Customer Success Premium En ESTELA, estamos buscando un Head of Customer Success Premium altamente motivado y talentoso para unirse a nuestro equipo. Si eres una persona apasionada por el análisis de datos, la ingeniería de sistemas y el desarrollo de soluciones innovadoras, ¡esta es tu oportunidad! Buscamos un...
-
Customer Success Agent
hace 6 meses
Colombia PikPok A tiempo completoMedellín, Antioquia, ColombiaPublishing **Description**: **Who we are**: PikPok is New Zealand’s oldest and largest video game developer and publisher. We established our Medellín studio by acquiring Wizard Fun Factory, one of the oldest studios in the city. Our Medellín studio works closely with our New Zealand-based counterpart in striving to...
-
Customer Success Manager
hace 6 meses
Colombia Sana Commerce A tiempo completoMedellín Customer Success Customer Success Manager (SaaS) Medellín Customer Success At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers,...
-
Customer Success Manager
hace 3 meses
Colombia SAP SE A tiempo completoCustomer Success Manager (CSM) - SAP Academy for Customer Success - Colombia At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and...
-
Customer Success Manager
hace 22 horas
Colombia Cafeto Software A tiempo completoWork with one of the most innovative cybersecurity software companies in Atlanta. Work with a seasoned team as we build a great company. Apptega is changing the world by helping companies of all sizes design, manage, and report their cybersecurity programs. With the help of Apptega, our customers are gaining control over the chaos and uncovering where they...
-
Customer Success Manager
hace 2 meses
Colombia Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Customer Care Specialist
hace 6 meses
Colombia Assistantly A tiempo completoAt Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential. **Be part of our dynamic community and make a real impact on our clients' success....
-
Customer Success Strategist
hace 4 semanas
Colombia AgileEngine, LLC A tiempo completoWe are seeking a highly skilled Customer Success Strategist to join our team at AgileEngine, LLC. This is an exciting opportunity to build long-term relationships with customers and drive business growth.Job DescriptionThe ideal candidate will have 1+ year of experience in Marketing, Business Development, and/or Sales Development, with a strong focus on...
