Operations Director for Customer Success
hace 7 días
About the Role:
As a key member of our team, you will be responsible for leading the customer success operations department in launching and expanding our LatAm operations in Colombia and Guatemala. Your primary goal will be to facilitate cross-departmental collaboration and drive operational improvements.
Key Responsibilities:
- Develop strategies to enhance interdepartmental cooperation and achieve organizational objectives.
- IDentify and mitigate operational risks within the customer success department.
- Maintain compliance with industry regulations and internal policies.
- Assess and optimize operational processes within the customer success department.
- Implement best practices to enhance productivity, efficiency, and quality of customer interactions and outcomes.
- Prepare regular reports on the operational performance of the customer success department.
- Present performance updates to the executive team and other stakeholders.
- Lead and mentor the customer success operations team.
- Establish strong client relationships and act as a point of escalation for client issues.
Qualifications and Requirements:
- Bachelor's degree in business administration, operations management, or a related field. A Master's degree is preferred.
- 7+ years of experience in operations management, preferably within a customer success or similar customer-facing role.
- Strong leadership skills with a track record of facilitating cross-departmental collaboration and driving operational improvements.
- Expertise in risk management and compliance.
- Exceptional analytical and reporting skills.
Estimated Salary:$120,000 - $180,000 per year based on your experience and qualifications. This salary range is estimated based on market data and may vary depending on various factors such as location, industry, and company size.
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