Customer Success Specialist
hace 6 meses
Customer Enrollment Specialist // Customer Success Specialist
US-based employee benefits company is looking for a driven and charismatic Customer Enrollment Specialist to join our growing team. Our users have free benefits they haven’t signed up for yet. These benefits save them money on their commute. Your job is to get them signed up. This position offers an exciting opportunity to break into the tech industry with a proven company that has been partnering with hospitality businesses across the US for over a decade.
INSTANT APPLICATION PROCESS // IMMEDIATE HIRING // APPLY TODAY
RESPONSIBILITIES:
- Educating customers about their free employee benefits and our company’s features
- Guiding clients through the enrollment process, ensuring a smooth and fast user experience
- Communicating errors with the engineering team to fix any caught bugs, errors, or customer confusions
- Collaborating with the marketing team for copy suggestions, marketing material ideas, new education videos, etc - based on the feedback we get from customers
- Adapting quickly to new business softwares and following standard operating procedures
- Maintaining thorough records of all customer interactions and progress on work
- Contributing to improving enrollment completion percentages
- Watch recording logs of customer interactions online to find cracks in the process that needs fixing
- Recording new processes using ScribeHow for detailed documentation
IMPORTANT:
- You’d be working directly underneath a seasoned performance marketer that’s built over 20+ different types of funnels and marketing systems over the last 7 years.
- This is NOT a role where you can get blocked easily and get paid to do very little. From Day 1 there is more than enough opportunity for growth, in position and compensation.
- The product you’re offering to our customers has no price. They can’t pay for it. There are no fees. It’s a no-brainer offer that most customers say YES to the moment they hear it.
- Spanish isn’t required but if you don’t speak it, expect to have to learn at least a little. There’s very little chance that you won’t come across Spanish speaking customers.
- We welcome applicants from Spanish speaking countries
- My dog’s name is Enrollment.
REQUIRED:
- You have previous experience in customer service, telemarketing, admin assistance, or marketing
- You have great written communication when talking to customers and the team
- You get excited to talk to other people and enjoy the process
- You’re able to maintain long periods of focus on one single task at a time
- You have strong verbal communication skills in English
BIG BONUS:
- You have at least some familiarity with common CRM, automation, and productivity softwares (e.g., Slack, Google Suite, Mailchimp, Zapier, etc)
- You have experience in the hospitality industry working any position FOH/BOH
- You are a native or well-spoken Spanish speaker (not required but BIG plus)
- You have a basic understanding or strong interest in using ChatGPT or Claude
- You have a basic understanding or strong interest in Content Creation (Ads, UGC, Tiktok, YT Shorts, Reels, any kind)
We value intelligence, empathy, thoroughness, and rational thinking over traditional education. We encourage anyone with the right mix of ambition and drive to apply. When you work with us, you'll be supported to win and succeed. Our mission is to put more money in the hands of hourly workers while growing an exciting business with a fantastic product that hundreds of organizations love. We embrace creativity, innovation, outside thinking, clear thinking, and honest communication.
COMPENSATION:
- Monthly $1,000 retainer starting + commission per enrollment
- Studio Package: Noise-canceling headphones, 4k webcam, yeti mic
- Growth opportunities in role and compensation based on performance
SCHEDULE:
- 40 hours per week
- Calls must be made between the hours of 8am - 8pm Eastern Standard Time
To be successful in this role, Enrollment Specialists will need to meet a minimum of 10 enrollments per week. Long lists of customers to call will be provided to you, along with everything else you need to do your job to the best of your ability.
YOU’RE NOT THE RIGHT FIT IF:
- You're uncomfortable making phone calls
- You're not excited about the opportunity
- You struggle to adapt to new software
- You have difficulty following standard operating procedures
- You're not interested in growing your skills in performance marketing/sales from a proven mentor
- You're unwilling to receive constructive feedback
- You're not a team player or have difficulty collaborating with others
- You lack attention to detail or struggle to maintain accurate records
- You're uncomfortable with a fast-paced, dynamic work environment
- You don’t value creativity and innovation
- You don’t appreciate honest communication
- You're not prepared to work 40 hours per week
- You're not interested in a performance-
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