Empleos actuales relacionados con Customer Success Agent - Colombia - PikPok
-
Agente de Cobranzas y Retención
hace 4 días
Colombia Grupo Cos (Customer Operation Success) A tiempo completoSomos una empresa líder en Customer Operation Success que busca a un talentoso Agente de Cobranzas y Retención para unirse a nuestro equipo. Esta es una excelente oportunidad para aquellos que buscan un ambiente laboral estimulante y desafiante.**Responsabilidades del puesto:**- Trabajar con clientes para entender sus necesidades y ofrecer soluciones...
-
Agente Bilingüe
hace 6 días
Colombia Grupo COS (Customer Operation Success) A tiempo completoEstamos buscando un Agente Comercial Bilingüe para unirse a nuestro equipo en CUSTOMER OPERATION SUCCESS S.A.S.Trabajaras 45 HRS semanales, de lunes a viernes con fines de semana off.Los horarios rotan cada 15 días, dentro de una franja horaria entre 8:00 am y 8:00pm. De lunes a viernesSalario base de 2.700.000 +hasta 487.000 en bonificacionesRequisitos...
-
Agente Bilingüe
hace 6 días
Colombia Grupo COS (Customer Operation Success) A tiempo completo¡Estamos buscando un Agente Comercial Bilingüe para unirse a nuestro equipo en CUSTOMER OPERATION SUCCESS S.A.S.!Trabajaras 45 HRS semanales, de lunes a viernes con fines de semana off.Los horarios rotan cada 15 días, dentro de una franja horaria entre 8:00 am y 8:00pm. De lunes a viernesSalario base de 2.700.000 +hasta 487.000 en bonificacionesRequisitos...
-
Agente Bilingüe
hace 5 días
Colombia Grupo Cos (Customer Operation Success) A tiempo completoEstamos buscando un Agente Comercial Bilingüe para unirse a nuestro equipo en CUSTOMER OPERATION SUCCESS S.A.S.Trabajaras 45 HRS semanales, de lunes a viernes con fines de semana off.Los horarios rotan cada 15 días, dentro de una franja horaria entre 8:00 am y 8:00pm.De lunes a viernesSalario base de 2.700.000 +hasta 487.000 en bonificacionesRequisitos del...
-
Customer Service Agent
hace 4 semanas
Colombia Costumer Operation Success A tiempo completoGood Charlie Bilingual agent / Customer service representative + crossed sales Job Responsibilities - Understand customer needs and requirements Qualifications: - C1 in English. - Bachelor's degree or equivalent required. - Full time availability. - Prior experience in customer service, preferred. - Excellent verbal and written communications skills,...
-
Customer Service Agent
hace 3 semanas
Colombia Costumer Operation Success A tiempo completoBilingual agent / Customer service representative + crossed sales Job Responsibilities - Understand customer needs and requirements Qualifications: - C1 in English. - Bachelor's degree or equivalent required. - Full time availability. - Prior experience in customer service, preferred. - Excellent verbal and written communications skills, attention to...
-
Customer Success Executive
hace 4 semanas
Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings and services. You will...
-
Customer Success Representative
hace 7 días
Colombia Onhires A tiempo completoLocation: Remote Working Hours: 7am - 3pm PST Company Overview: Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry.Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market.As we continue to expand, we are looking for a passionate Customer...
-
Principal Customer Success Manager
hace 4 días
Colombia Genesys A tiempo completoPrincipal Customer Success Manager page is loaded Principal Customer Success Manager Apply locations Bogota (Flexible) time type Full time posted on Posted 2 Days Ago job requisition id JR106746 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees....
-
Principal Customer Success Manager
hace 2 días
Colombia Genesys A tiempo completoPrincipal Customer Success Manager page is loaded Principal Customer Success Manager Apply locations Bogota (Flexible) time type Full time posted on Posted 2 Days Ago job requisition id JR106746 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees....
-
Customer Success Representative
hace 1 semana
colombia OnHires A tiempo completoLocation: RemoteWorking Hours: 7am - 3pm PST Company Overview: Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate Customer...
-
Customer Success Representative
hace 1 semana
colombia OnHires A tiempo completoLocation: RemoteWorking Hours: 7am - 3pm PST Company Overview: Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate Customer...
-
Customer Success Representative
hace 22 horas
Colombia OnHires A tiempo completoLocation: RemoteWorking Hours: 7am - 3pm PSTCompany Overview:Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate Customer Success...
-
Customer Success Representative
hace 2 días
Colombia OnHires A tiempo completoLocation: Remote Working Hours: 7am - 3pm PST Company Overview: Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate...
-
Customer Success Manager
hace 1 semana
colombia Q10 A tiempo completoCustomer Success Manager Palabras clave: Customer Success Manager atención al cliente gestión de cuentas ventas experiencia del cliente ¿Tienes experiencia en atención al cliente, ventas o gestión de cuentas? Únete a nuestro equipo y ayuda a transformar la experiencia de nuestros clientes. Nos encontramos en la búsqueda de un Customer Success...
-
Customer Success Manager
hace 1 semana
colombia Q10 A tiempo completoCustomer Success Manager Palabras clave: Customer Success Manager atención al cliente gestión de cuentas ventas experiencia del cliente ¿Tienes experiencia en atención al cliente, ventas o gestión de cuentas? Únete a nuestro equipo y ayuda a transformar la experiencia de nuestros clientes. Nos encontramos en la búsqueda de un Customer Success...
-
Customer Success Manager
hace 2 días
Colombia Q10 A tiempo completoCustomer Success Manager Palabras clave: Customer Success Manager atención al cliente gestión de cuentas ventas experiencia del cliente ¿Tienes experiencia en atención al cliente, ventas o gestión de cuentas? Únete a nuestro equipo y ayuda a transformar la experiencia de nuestros clientes. Nos encontramos en la búsqueda de un Customer...
-
Customer Success Manager
hace 6 días
Colombia Multiplier Technologies Pte. Ltd. A tiempo completoAre you ready to join the Rocketship?We are in search of an Excellent Customer Success Manager.Want to join our rocketship?We're at the forefront of one of the most exciting evolutions of our generation - remote staffing.Today, companies can hire the best talent they can find, anywhere in the world.And we make this all possible - welcome to MultiplierWhat's...
-
Customer Success Manager
hace 1 semana
Colombia Multiplier Technologies Pte. Ltd. A tiempo completoAre you ready to join the Rocketship? We are in search of an Excellent Customer Success Manager. Want to join our rocketship? We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. Today, companies can hire the best talent they can find, anywhere in the world. And we make this all possible - welcome to Multiplier...
-
Customer Success Manager
hace 1 semana
colombia Multiplier Technologies Pte. Ltd. A tiempo completoAre you ready to join the Rocketship? We are in search of an Excellent Customer Success Manager. Want to join our rocketship? We’re at the forefront of one of the most exciting evolutions of our generation - remote staffing. Today, companies can hire the best talent they can find, anywhere in the world. And we make this all possible - welcome to...
Customer Success Agent
hace 1 mes
Medellín, Antioquia, ColombiaPublishing
**Description**:
**Who we are**:
PikPok is New Zealand’s oldest and largest video game developer and publisher. We established our Medellín studio by acquiring Wizard Fun Factory, one of the oldest studios in the city. Our Medellín studio works closely with our New Zealand-based counterpart in striving to successfully provide rich game experiences crafted by talented teams who are curious, take ownership, and collaborate well. We are committed to providing a safe and supportive workplace, enabling our teams to make games enjoyed worldwide across mobile, desktop, and console.
**About the role**:
**The Customer Success Agent’s responsibilities include**:
- Monitor, review, and regularly report against:
- User reviews posted via iTunes, Google Play, Steam, and any other agreed user review channel
- Community and/or player feedback via social media channels with a focus on technical and/or game issues
- Customer Support queue as required
- Regularly review customer and community support processes, tools, and methods and suggest improvements
- Establish escalation paths for surfacing larger issues to the game development team & the larger company
**Requirements**:
**The Customer Success Agent’s required knowledge and experience should include**:
- Minimum English level C1, with good written and verbal communication skills.
- Endless levels of sympathy & a strong sense of resilience
- A positive ‘can-do’ attitude, self-management skills, great work ethic, and strong sense of initiative
- Ability to handle sensitive/confidential issues
- Ability to produce quality work within tight deadlines
- Excellent time management skills and attention to detail
- The ability to work smoothly with international colleagues and teams, respecting differences in culture and readily exchanging learning
- Proficient in MS Office, Google Suite, or similar products
Other desirable knowledge
- Previous Customer Support or Front-Line customer-facing experience, ideally within the I.T., video game, or software development (or associated) industries
- Working knowledge of CRM tools (e.g., Salesforce CRM, ZenDesk, Nimble, etc.)
- Experience working with the Agile framework
- Technical documentation experience
- Knowledge of other languages (Portuguese, French, etc.)
- Interest in video games
**Benefits**:
- Hybrid work. PikPok has a flexible approach to splitting your time between working in the office and working from home.
- Health insurance.
- One-time home buyer bonus.
- Staff referral recruitment bonus.
- Partial rebate on mobile phone and tablet upgrades.
- Monthly self-directed Lab Days, annual game jams, and various training and learning opportunities.
