Account Manager
hace 1 mes
**Description**:
VIDA Select is seeking outgoing, dynamic people who thrive on connecting with and helping others to join our team of Account Managers We are expanding our global team, and currently focusing on hiring in Canada.
As a client-facing Account Manager, you’ll guide your clients through every step of our modern matchmaking process - from understanding what they’re looking for to overseeing the execution of the service itself For a person with the right skills, drive and personality, this will be a very fun and rewarding job.
**Core Responsibilities**:
Serve as the direct point of communication for each client. As such, it’s vital to maintain a high level of professionalism at all times.
- Ensure success for our clients, including developing and executing a dating strategy for each client, maximizing results and setting clear expectations in regards to those results.
- Provide QA on the matches for your clients.
- Work with creative writers who are responsible for communicating with matches, and arranging dates with those who meet the client’s approval.
- Attend scheduled team conference calls and a quarterly company-wide virtual meeting.
**Job Requirements**:
**Essential Job Requirements**:
- Due to the training time that we invest in new hires, you must make a 1-year commitment.
- Effective written and verbal communication skills - must have solid English skills, both spoken and written.
- 5+ years experience in similar fields (Customer Service, Account Management, Client Relations, Sales, Project Management, Social Media Management).
- Good time management and organizational skills, with the ability to work efficiently without direct supervision. We are looking for people who are detail oriented and process driven
- A solid grasp of the dynamics of male/female interaction, as well as an interest in human relationships.
- Motivation to succeed and a passion for helping others.
- Most of our clients are in the US, and our company time zone is EDT. The ability to work US EST hours is required to serve our clients. We split the day into two time periods, to be sure we can communicate quickly with our team and our clients.
- Morning Shift: 9 - 1 pm EDT / EST
- Evening Shift: 5 pm - 10 EDT / EST
- You can set your own schedule within that time frame, as long as you are getting your workload in, so there is flexibility day to day. To start, the position is 7 days a week but upon completing the initial orientation period, you’ll have a regular day off.
- Have a stable, reliable, and strong Internet connection.
**Skills & Experience That Are A “Plus:”**
- 10+ years experience in similar fields (Customer Service, Account Management, Client Relations)
- Experience working directly with clients in the US, Canada, UK
- Previous leadership experience
- Background in Psychology, Matchmaking, Sociology
- Background in Creative / Technical Writing
- Experience in Social Media Management
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**Job Perks & Growth Potential**:
**Job Perks**:
- Free life & career coaching sessions.
- Longevity bonus, paid quarterly after 1 year.
**Growth Potential**:
- While you will start as a Junior Matchmaker, working with our Pro Level Package Clients, there is room to grow into a Senior Matchmaker, handling VIP level Clients. This growth is dependent on your performance, your capability to handle larger, more challenging client loads, and client feedback.
- VIDA is growing rapidly, and leadership opportunities are available for the right person as well. We promote internally, and are currently looking for natural leaders to join the team. If you enjoy leading people, improving and simplifying processes, and have a knack for technology and automation be sure to let us know
**About VIDA SELECT**:
VIDA Select is a modern twist on matchmaking for the digital age. Founded by Scott Valdez, our team of dating experts helps busy, successful singles find their ideal partner. The service has been featured in major media outlets like HBO, The New York Times, Men’s Health, VICE and the BBC.
The company is headquartered in the US, but it’s 100% remote - and has been since it started back in 2009 Our diverse team is spread all over the globe, so we’ve got the whole ‘work from home’ thing down to a science. Plus you can look forward to some truly interesting & enlightening company-wide chats and conversations with colleagues
If you’re looking to join a company that values work/life balance and fosters a culture of respect, collaboration, accountability and positivity, you’re going to love it at VIDA. We don’t just care deeply about our clients, we care deeply about our team members too. We promote from within and encourage professional development. And that’s while undertaking the most important mission of all - finding love and happiness for our clients
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