Senior Digital Marketing Account Manager

hace 7 meses

Desde casa, Colombia Jumpfactor A tiempo completo

**WHO WE ARE**:
Jumpfactor is an Award-winning 6-time Growth500 Fastest growing Agency in Canada, and we are seeking a dynamic and experienced Digital Marketing Account/Project Manager to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results.

**ROLE OVERVIEW**:
In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. **This role has the potential to fast-track to a Team Lead or Director position.**

**CORE VALUES**:

- Strategic: We think ahead and craft the path to success.
- Passionate: Our enthusiasm drives exceptional results.
- Tenacious: We overcome challenges with unwavering determination.
- Keep Learning: Continuous growth powers our innovation.
- Embrace Team: Together, we achieve more.
- Integrity: Honesty and ethics guide our actions.

**WHY EMPLOYEES LOVE JUMPFACTOR**:

- Very competitive compensation package.
- 100% Remote work.
- You will work with a very skilled international team.
- Endless growth opportunities and career advancement.
- Performance-based bonuses that recognize your impact.
- Access to paid training, courses, events, and conferences.
- Enjoy paid social events that foster team camaraderie.
- Engage in weekly learning programs to stay ahead.
- Harness state-of-the-art technologies and tools for excellence.

**QUALIFICATIONS**:

- 4+ years of hands-on account management or customer service experience
- History of achieving clear KPIs and revenue targets for at least 2 years.
- 2+ years of project / task management experience.
- Strong Track record of retaining and growing key accounts
- Experience in mentoring junior Account Managers
- High level of tech savviness and software proficiency.
- Exceptional written and oral communication skills.
- Strong organizational skills with meticulous attention to detail.
- Some experience or strong interest in SEO & Digital marketing.

**ROLE AND RESPONSIBILITIES**:

- Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients.
- Comfortably handle the larger/ enterprise accounts within your pod
- Efficiently manage project scope, deadlines, and client expectations
- Serve as a strong example for junior account managers
- Demonstrate value and work completed to clients with a focus on leads & ROI.
- Build rapport with all client stakeholders at all levels
- Maintain retention levels & grow/ upsell accounts within target KPIs
- Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.
- Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently.
- Demonstrate strong leadership & coaching ability

**MINIMUM REQUIREMENTS**:

- Minimum 4+ years of account management experience
- Proven relationship-building skills and/or client communication experience
- Experience or Strong interest in SEO And digital marketing
- The desire to learn and teach marketing techniques and best practices
- Unique strength in communication and client relationship management
- Experience in some level of project coordination or management

**NEXT STEPS**:
**Job Type**:
Full-time, Permanent, 100% Remote

**Salary**: $7,000,000 - $15,000,000 per month

**Experience**:

- Account Management: 4 years (required)
- Digital Marketing: 2 years (required)
- Project Management: 2 years (required)

**Language**:

- English (required)

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