Onboarding & Product Specialist

hace 1 mes

Bogota, Colombia ClinicGrower A tiempo completo

Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you a technically minded person (Websites, SEO, Project Coordination) and love progressing clients through product education, onboarding and ensuring timelines are met?

The **Agency Growth Team** hires, mentors, trains, and places **Client Success Professionals** into leading digital marketing agencies worldwide.

Client Success is a vital part of digital marketing agencies and **Product Specialists** and **Onboarding Specialists** deliver results and help grow these clients to new levels.

**⭐️ Are you ready to join a fun, results-oriented team as our NEW Agency Rockstar ⭐️**

**WHAT WE OFFER**
- Fun, fast-paced work environment
- Constantly evolving, cutting edge technology
- The ability to make a significant impact immediately upon jumping in
- Remote work opportunity
- Impressive salary structure
- Numerous team building activities to promote collaboration
- Bonuses and benefits

**ROLE**

As a **Product Specialist** or **Onboarding Specialist**, you are responsible for developing client relationships at the earliest point of new client acquisition to promote retention and loyalty. Your job is to work closely with our client success team to ensure our clients are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a moderate level of technical and product support to customers with the goal to keep clients satisfied with the business’s products and being technically competent enough to resolve issues without delay.

To be a successful **Product Specialist** or **Onboarding Specialist** one must bring the **ENERGY, ENTHUSIASM and excel at collaborating** with others to drive best practices, working directly with clients to achieve success, communicating with clients and teammates, and identifying opportunities for product expansion with clients.

The Client Success Team is the main point of contact (POC) at the agency and therefore you are expected to maintain an enthusiastic “can do” attitude at all times when customer-facing.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention. Educating them goes a long way to increasing retention.

This position involves supporting the sales department with the onboarding of new clients; working with our clients on an ongoing projects; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

**RESPONSIBILITIES**
- **Client Onboarding**:Responsible for supporting team leaders who provide client onboarding once the sales team has closed the sale and has filled out any required onboarding documents. Onboarding new clients and training those client’s and their staff on our system
- **Technical Client Support**:As an important part of the team, you will be responsible for answering technical client questions and addressing any concerns in an efficient, retention based manner. Work actively with clients, their staff and business advisors to promote best practices, communicate effectively and on a regular basis and be the liaison for all external client activities. Recommend and execute action plans in such a way as to ensure maximum adoption, resolution and recovery to all client issues.
- **Project Coordination**: coordination of technical client projects such as websites, SEO and CRM builds. Ensuring that reasonable milestones are communicated, tracked and met without unnecessary delays.
- **Clearly Communicating** the benefits of new product features and ensuring customers promptly adopt them
- **Promote memorable customer experiences** through personalized “WOW” gifts, cards, and actions.
- **Monthly Reporting**:Send timely and consistent reports to clients highlighting positive aspects of the campaigns we’re running. All reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
- **Develop and Maintain a Client Retention Strategy**:Work with our leadership team to continue refining and improving the existing Client Retention Strategy. This will mean bringing new ideas to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
- **Research**:Always be on the lookout for ways to improve our services and process. Also for ways, to reach more clients, and to maintain or upsell existing clients in ways that help them to achieve their goals even faster.
- **Developing and nurturing clients into advocates** to increase brand awareness and build

  • Onboarding Specialist

    hace 2 meses

    Bogota, Colombia Solvo Global S.A.S A tiempo completo

    Se requiere personas que tengan experiência en sales o cold calling. PRESENCIAL. (Aplica para Cali & Bogotá) Salario de 3M COP. Monday to Friday, weekends off. (8:30-5:00 or 9:00-5:30 PDT) or 10:30 - 19:00 / 11:00 - 19:30 COL time English required: Advanced. Job description: We are looking for Onboarding Specialist agents. In this role, you'll be the...

  • Onboarding Specialist

    hace 4 semanas

    Bogota, Colombia Solvo Global S.A.S A tiempo completo

    Se requiere personas que tengan experiência en sales o cold calling. PRESENCIAL. (Aplica para Cali & Bogotá) Salario de 3M COP. Monday to Friday, weekends off. (8:30-5:00 or 9:00-5:30 PDT) or 10:30 - 19:00 / 11:00 - 19:30 COL time English required: Advanced. Job description: We are looking for Onboarding Specialist agents. In this role, you'll be the...

  • Channels Onboarding Operations Specialist

    hace 7 días

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Channels Onboarding Operations Specialist (English & Portuguese). **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias...

  • Senior Onboarding Specialist

    hace 3 semanas

    Bogota, Colombia Owners A tiempo completo

    **Summary** Owners is an early-stage start-up that provides technological and business support to help people start and grow their own home service businesses. We are looking for a Senior Onboarding Specialist to join our team and help us onboard new clients onto our platform. The Senior Onboarding Specialist will be responsible for guiding clients through...

  • High Level/technical Onboarding Specialist

    hace 3 semanas

    Bogota, Colombia Digital Catalyst A tiempo completo

    **Position : Technical Onboarding Specialist** - GoHighLevel set up for new clients (Funnels, Workflows, etc) - Integrations using Zapier and - Lead management and tracking - Google Ad account setup - Troubleshooting/problem solving and attention to detail - Organized **Company: Digital Catalyst** We are an advertising agency that works with some of the...

  • Onboarding Specialist

    hace 3 semanas

    Bogota, Colombia Owners A tiempo completo

    **Summary** Owners is an early-stage start-up that provides technological and business support to help people start and grow their own home service businesses. We are looking for an Entry-Level Onboarding Specialist to join our team and help us onboard new clients onto our platform. The Onboarding Specialist will be responsible for guiding clients through...

  • Post - Onboarding Specialist

    hace 2 meses

    Bogota, Colombia PayU A tiempo completo

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...

  • Post - Onboarding Specialist

    hace 3 semanas

    Bogota, Colombia PayU A tiempo completo

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...

  • Onboarding Agent

    hace 2 semanas

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Onboarding Agent

    hace 5 días

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Customer Care Onboarding Specialist

    hace 6 días

    Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Customer Care Onboarding Specialist to join our growing Global Delivery Center team. This team is a shared services division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. **RESPONSIBILITIES** - Provide high-quality service support to our global clients and...

  • Recruiter & Onboarding Specialist

    hace 2 semanas

    Bogota, Colombia Staff4Half A tiempo completo

    **Here's what you'll do**: - **Onboarding **Extraordinaire**: Craft a smooth onboarding experience for new hires, ensuring they feel welcome, informed, and excited about their new roles. Become their first point of contact and champion their success from day one. - **Be a Team Player**: Collaborate closely with both internal and external teams, fostering...

  • Customer Care Onboarding Specialist

    hace 4 semanas

    Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Customer Care Onboarding Specialist to join our growing Global Delivery Center team. This team is a shared services division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO)...

  • Smb Onboarding Specialist

    hace 4 semanas

    Bogota, Colombia PayU A tiempo completo

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...

  • Customer Onboarding Specialist

    hace 3 días

    Bogota, Colombia Healthatom A tiempo completo

    En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos. Como Healthatomers, compartimos un propósito en común**:mejorar la calidad y el acceso a la salud de las personas**....

  • Customer Onboarding Specialist

    hace 4 semanas

    Bogota, Colombia Healthatom A tiempo completo

    En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos. Como Healthatomers, compartimos un propósito en común: mejorar la calidad y el acceso a la salud de las personas....

  • Senior Specialist, Product Management

    hace 2 meses

    Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Client Onboarding Specialist

    hace 4 semanas

    Bogota, Colombia Olly Olly A tiempo completo

    **About Olly Olly**: Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters, and client experience specialists who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed...

  • Onboarding Coach

    hace 4 semanas

    Bogota, Colombia Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Gbs Onboarding/offboarding Specialist

    hace 4 semanas

    Bogota, Colombia Schlumberger A tiempo completo

    The HR Onboarding/Offboarding Specialist provides centralized human resources services in the areas of employment, recruiting, staffing, termination, benefits, compensation, HR Policies, HR information systems and employee services. He/she manages, organizes, and streamlines HR centralized processes in the HR Spoke Organization - Responsible for the...