Client Support Specialist

hace 4 meses


Bogotá Cundinamarca, Colombia Nuvei A tiempo completo

/ Permanent

Reports To: Supervisor, Contact Center

Location: Bogota, Colombia

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

**Your Mission**

A Client Support Specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.

Key responsibilities include, but are not limited to:

- Shifts: 24/7
- Provides exceptional customer experience by addressing inquiries using phone, in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals.
- Answer inbound customer service and technical support calls from our customers.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of customer service and payment requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our customers satisfaction.

Qualifications include, but are not limited to:

- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- High school diploma or equivalent
- Fluent in English & Spanish

**Working Language**
- English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

**Benefits**

Nuvei offers a wide variety of benefits which include:

- Medical insurance
- Up to 2.5 additional days of annual leave per quarter, if Nuvei achieves its quarterly targets.
- Hybrid working environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.



  • Bogotá, Cundinamarca, Colombia Philips A tiempo completo

    **Job Title**: Clinical Support Specialist Clinical Applications Specialist RIS/PACS Your Role - Implement and configure RIS/PACS solutions in hospitals, clinics, and other healthcare facilities. - Ensure that the solutions are properly integrated with other clinical systems, such as EMR/HIS, guaranteeing efficient workflow. - Customize configurations...


  • Bogotá, Bogotá D.E., Colombia Sirius Support A tiempo completo

    About Sirius SupportSirius Support is a leading provider of customer support services, offering flexible and remote work opportunities. Our organization is built on the principles of innovation, collaboration, and employee development.Estimated Salary: $45,000 - $65,000 per annumThis role offers a competitive salary, reflecting the importance of this...


  • Bogotá, Cundinamarca, Colombia RecLatam A tiempo completo

    **About the Firm**: Our client, a dedicated family law firm, is committed to providing compassionate and effective legal services. They are looking for a skilled Client Services Specialist to manage client intake and provide essential administrative support, ensuring clients receive a high standard of service throughout their legal journey. **Role...


  • Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **About the Firm**: Our client, a dedicated family law firm, is committed to providing compassionate and effective legal services. They are looking for a skilled Client Services Specialist to manage client intake and provide essential administrative support, ensuring clients receive a high standard of service throughout their legal journey. **Role...

  • IT Support Specialist

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Endava. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their applications run smoothly.This is a fantastic opportunity to work with cutting-edge technology and collaborate with a talented team...


  • Bogotá, Bogotá D.E., Colombia Phoenix Support Services A tiempo completo

    Job OverviewWe are seeking a highly skilled Business Development Specialist to join our team at Phoenix Support Services. This is a full-time position that requires a high degree of consistent follow-up with potential clients, building relationships over time.Company OverviewAt Phoenix Support Services, we engage and delight our customers in the United...


  • Bogotá, Cundinamarca, Colombia Glencore A tiempo completo

    **Job highlights** - Glencore Colombia SAS - Chapinero, Bogota, Colombia - Glencore Coupa Support Organization **Job ID** - Corp-2409**Closing date** - 16/10/2024**Last Updated** - 20/09/2024*** **Job Summary**: The Coupa Regional Support Specialist will be responsible for support and leadership around the use of Coupa within business processes. The...


  • Bogotá, Bogotá D.E., Colombia Convatec Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Convatec Inc. This role will play a critical part in delivering exceptional technical support and assistance to end-users across various business applications.


  • Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Job OverviewSutherland is a leading global provider of business process and technology management services. As a Technical Support Specialist, you will be the technical contact for various large priority clients, providing expert support via phone, email, and web channels.


  • Bogotá, Cundinamarca, Colombia Nuvei A tiempo completo

    **Merchant Support Specialist** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...


  • Bogotá, Cundinamarca, Colombia Tekton Labs A tiempo completo

    **About the **Helpdesk Support Specialist** position**: We're seeking a seasoned **Helpdesk Support Specialist **who is excited to join our growing team! You understand that good Product Support isn't just apologizing to customers - it's getting to the root of the problem and determining the necessary steps to ensure it doesn't happen again. This role will...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Join Our Team as a Technical Support Specialist! Are you ready to take your career to the next level? We are looking for passionate individuals to join our dynamic team in Bogotá! Qualifications: - Academic Level: Technical degree, technologist, or professional - Desired Experience: Previous work experience in a call center providing technical support -...


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Client Support EngineerAt Anthology Inc, we are seeking a highly skilled Client Support Engineer to join our team. As a key member of our Customer Support team, you will play a vital role in delivering exceptional technical support to our customers.Job Summary:We are looking for a talented Client Support Engineer to provide multi-level...

  • HR Support Specialist

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Are you passionate about delivering exceptional customer service and making a meaningful impact in an organization? We are seeking a highly skilled HR Support Specialist to join our team at Mastercard. In this role, you will be responsible for providing timely and effective support to employees across the globe, ensuring seamless day-to-day operations.We are...


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ.About the RoleAs a Technical Support Specialist, you will be responsible for providing enterprise-level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs.ResponsibilitiesResearch, diagnose,...


  • Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    About Sutherland GlobalSutherland Global is a leader in digital transformation, artificial intelligence, and cloud engineering. Our team of experts delivers cutting-edge solutions to businesses worldwide.Job OverviewWe are seeking an experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for...


  • Bogotá, Cundinamarca, Colombia Nuvei A tiempo completo

    / Permanent Reports To: Supervisor, Contact Center Location: Bogota, Colombia The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    We are seeking a skilled Customer Support Specialist to join our team at SupportYourApp. This role offers an exciting opportunity to provide exceptional technical assistance to clients worldwide.The ideal candidate will have excellent communication skills, both written and spoken, as well as experience in customer support. Analytical and research skills are...


  • Bogotá, Cundinamarca, Colombia Oyster A tiempo completo

    **✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...


  • Bogotá, Colombia Somewhere A tiempo completo

    Company Overview Somewhere is a forward-thinking organization that prioritizes innovation and customer satisfaction. We are seeking a skilled Technical Support Specialist to join our team. Job Summary We offer an attractive compensation package, with a salary of $1,500 to $2,000 per month, depending on performance and qualifications. Job...