Coupa Regional Support Specialist

hace 3 meses

Bogotá Cundinamarca, Colombia Glencore A tiempo completo

**Job highlights**
- Glencore Colombia SAS
- Chapinero, Bogota, Colombia
- Glencore Coupa Support Organization

**Job ID**
- Corp-2409**Closing date**
- 16/10/2024**Last Updated**
- 20/09/2024***

**Job Summary**:
The Coupa Regional Support Specialist will be responsible for support and leadership around the use of Coupa within business processes. The Regional Support Specialist will facilitate and provide support when required to support the development of business cases, conduct research for new releases and features, new products or modules, configuration of the local Coupa instance, test and integrate innovations to our standard procurement systems. The scope of work the incumbent will manage will range from the current Coupa modules* process integrated to SAP, Mincom Ellipse, and other ERPs, along with other parallel enabling systems such as Boomi and PowerBI. The Incumbent will also work closely with colleagues focused on requirements such as internal and external audits, monitoring, reporting and the continuous evaluation of our current systems and processes.

**Reporting Structure**:
This role will be supported by and report to the Coupa Global Support Manager and have a close working relationship with the Regional Middleware Lead as well as other Regional Support teams (e.g. ERP, infrastructure, etc.). The role will also be required to manage third party service provider resources such as Coupa support, Boomi support, Kitepipe and others to ensure consistent and efficient service delivery to the Glencore business.

The incumbent will be required to work closely with ERP support teams and ensure initiatives from both teams are complementary and well timed.

**Specific to Coupa**:
The Coupa Regional Support Specialist will be responsible to participate in the Glencore’s Coupa Change Control Board. The role will also have overall responsibility for the ongoing maintenance, development and improvement of the Coupa platform and functional design within Glencore aligning and coordinating requirements/changes with those of the Global team, ensuring that the Coupa platform continues to support the requirements of our evolving business. The incumbent will provide an ongoing Coupa change management service to the business proactively ensuring that the regional requirements receive the right level of prioritization and that the impact of new features and changes resulting from the Coupa quarterly release cycle are understood, communicated, and deployed in a manner that maximises benefit and minimises risk to the business.

The incumbent will also be a Subject Matter Expert (SME) for the Coupa platform and from time to time will be called upon to support the development of business cases for other sites and business units when required by the Coupa Global Process Owner. The Regional Support Specialist will also support the other Analysts as required to maintain continuity of service.

**Key Responsibilities**:
**Governance**
- Represent the requirements and needs of the various BU’s in their region including communicating with Glencore’s Coupa Change Control Board with respect to the regional BU’s priorities, issues, concerns, and/or changing solution requirements
- Ensure compliance with all applicable regulations (ISO, Health, Safety, Financial Audits, etc.)

**The incumbent will spend time in the field coordinating with key stakeholders throughout Glencore to support**:

- Value realization
- Product improvements
- User engagement
- Communication needs
- Training; etc.

**Value Realization**
- Analyse and report on KPI’s underpinning the Coupa business case(s)
- Ensure that site procurement & management teams understand the benefit realised to their specific operation through the use of the Coupa platform on a regular basis
- Regularly evaluate and mine new opportunities utilizing all available tools and metrics and convey those to the local business teams.
- Drive initiatives to ensure the maximum benefit realisation of Coupa supported by relevant KPI’s
- Continuously meet with the Coupa enabled sites to identify gaps and opportunities to improve on current best practices.
- Provide the required monthly and/or quarterly reports to the site Procurement, Maintenance, or Finance teams.
- Work closely with the Ellipse, SAP, Coupa & Boomi support teams to direct the prioritization and tracking of issues and requests to ensure that they handled with the right level of priority

**Change / Release Management**
- Lead internal communications with respect to the Coupa solution, including rollouts, enhancements, fixes, and value realisation
- Proactively analyse and mitigate risk resulting from the Coupa quarterly release program and coordinate the deployment of new features and changes to currently deployed features in conjunction with the Regional Middleware Lead and the site procurement leads
- In conjunction with the Regional Middleware Lead identify, assess, document, configure and manage new busine

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