Client Services Specialist

hace 2 meses


Bogotá Cundinamarca, Colombia Reclatam A tiempo completo

**About the Firm**:
Our client, a dedicated family law firm, is committed to providing compassionate and effective legal services. They are looking for a skilled Client Services Specialist to manage client intake and provide essential administrative support, ensuring clients receive a high standard of service throughout their legal journey.

**Role Overview**:
The Client Services Specialist will play a pivotal role in managing the client experience, from the initial intake process to ongoing support. This role requires a highly organized, empathetic professional who can effectively communicate with clients, handle sensitive information, and provide strong administrative support for the firms attorneys.

**Key Responsibilities**:

- **Client Intake & Onboarding**:

- Serve as the initial point of contact for prospective clients, gathering essential information to understand their needs and the nature of their cases.
- Conduct intake assessments to ensure accurate, complete information is gathered to guide the legal process.
- Provide a supportive and confidential experience for clients during initial consultations.
- **Client Support & Communication**:

- Act as a liaison between clients and attorneys, providing timely updates and managing client expectations.
- Maintain regular communication with clients to keep them informed and respond to inquiries, ensuring a smooth experience throughout their case.
- **Administrative Duties**:

- Manage scheduling for attorney-client meetings and court appointments.
- Organize and maintain case files, ensuring accurate documentation and easy access for attorneys.
- Assist with drafting and reviewing basic legal documents and client correspondence.
- **Process Optimization**:

- Identify and suggest improvements for intake and administrative workflows to enhancclient service quality.
- Support in developing resources or materials to streamline client interactions.

**Qualifications**:

- 1+ year of experience in client service or administrative roles, ideally within a law firm from the U.S.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced setting.
- Excellent interpersonal and communication abilities, with a focus on empathy and client care.
- Proficiency in legal software and familiarity with legal document management; experience with intake or CRM systems is a plus.
- Ability to work independently in a remote environment, demonstrating reliability and professionalism.

**Compensation & Benefits**:
This is a remote, full-time position with a monthly compensation of $1900 USD, providing the opportunity to grow within a well-regarded family law firm.

**Equal Opportunity**:
We are proud to provide diverse placement opportunities and we are an equal-opportunity employer.

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- Cuanto tiempo tienes de experiência en Case Managers en Family Law y Customer service?



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