Cyber Security and Infrastructure IT Manager
hace 4 semanas
We are seeking an experienced Cyber Security and Infrastructure IT Manager to join our team at Extenteam Inc. as a key member in overseeing the company's IT infrastructure and cybersecurity for our global team and external clients.
About the JobThis is a client-facing role that requires strong leadership, technical expertise, and exceptional communication skills to manage a team of IT professionals, ensure seamless and responsive technical support, and develop and implement IT solutions aligned with business objectives.
Key Responsibilities:- Serve as the primary point of contact for external clients, offering timely and effective technical support.
- Build and maintain strong client relationships by addressing their technical needs and ensuring satisfaction with Extenteam's IT services.
- Lead the IT support/help desk team in providing exceptional service to Exteteams' internal employees, ensuring prompt and effective resolution of technical issues.
- Oversee the daily operations of the IT help desk, including ticketing systems and workflows, ensuring that both internal and external customer issues are prioritized and resolved efficiently.
- Oversee the management of IT infrastructure, including servers, networks, and workstations, ensuring they are secure, reliable, and optimized for performance.
- Develop strong, collaborative relationships with external clients, ensuring their IT needs are met, and identifying opportunities to enhance their service experience.
- Lead IT-related projects, including system upgrades, new technology rollouts, and security improvements, ensuring they are completed on time and within budget.
- Establish and implement IT policies, processes, and best practices that align with Exteteams' goals and objectives.
- Ensure compliance with data security regulations.
- 5+ years of experience in IT support or help desk management, with at least 2 years in a client-facing role.
- Proven experience managing IT projects, systems administration, and delivering technical support to external clients.
- Experience managing and leading an IT support team.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking technologies (TCP/IP, VPN, firewalls).
- Experience with help desk ticketing systems and remote desktop support tools.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization (VMware, Hyper-V).
- Proficient in IT security protocols, antivirus software, and encryption technologies.
Extenteam offers a competitive salary range of $2500 - $3000 USD per month, depending on experience and qualifications, along with other benefits such as holiday rewards, HMO, life event bonuses, preventive mental health benefit, and targeted development opportunities for professional and personal growth.
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