Service Desk Technician

hace 2 meses


Medellín Antioquia, Colombia TNT Services A tiempo completo

**Service Desk Technician**

**Contractor - Fully remote position**

The service Desk Analyst will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a ticket, fulfilling a service request - anything that is needed to allow the user to return to work satisfactorily. The Service Desk Analyst will also assist with user rights, passwords, user accounts, and basic-level security administration.

**Core Functions**
- Identify and diagnose issues and problems
- Advise users on actions to take
- Categorize and record reported queries
- Follow documented scripts for troubleshooting incidents or fulfilling requests
- Route queries to the corresponding queues depending on the category
- Escalate unresolved queries
- Keep track of the tickets under its ownership from the register to the closure
- Inform users about progress on the ticket resolution
- Ensure that information for categories, queues, approval workflows, and work instructions are up to date and notify the responsible of any needed update when detected.
- Clarify the request with the user when it is unclear or has doubts, and do not assume any information or start attending to the request with incomplete information.

**Skills Required**:
**ENGLISH IS A MUST**

Help Desk experience

Teamwork

ITIL knowledge or experience

Infrastructure experience (VPN, Citrix, Microsoft, Windows, Power BI, office)

Remedy or ServiceNow desirable

**Job Type**: Contract

**Experience**:

- Service Desk: 1 year (required)
- IT Infrastructure Support: 1 year (required)

**Language**:

- English (required)


  • Service Desk Technician

    hace 2 semanas


    Medellín, Antioquia, Colombia TNT Services A tiempo completo

    Job Title: Service Desk TechnicianJob Type: ContractThe Service Desk Technician will be the primary point of contact for providing technical support to end-users who require assistance with their computer hardware or software. This includes resolving technical faults, answering tickets, and fulfilling service requests to ensure users can return to work...

  • Service Desk Technician

    hace 2 semanas


    Medellín, Colombia TNT Services A tiempo completo

    Service Desk Technician Contractor - Fully remote position The Service Desk Analyst will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a ticket, fulfilling a service request – anything that is needed to...


  • Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo

    **Job Title**: Senior IT Help Desk Technician **Type**:On Site **Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar) **Contract Type**: Permanent **Pay Rate**: Competitive market rate **Job Summary**: The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware,...


  • Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo

    **Job Title**: Senior IT Help Desk Technician **Type**:On Site **Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar) **Contract Type**: Permanent **Pay Rate**: Competitive market rate (Please share a salary analysis with Leo and me to assist in pricing a bill rate to the client) **Job Summary**: The IT Help Desk Technician will be...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job Title: Services Desk SupportJob Summary:Hatch is seeking an experienced Services Desk Support to join our team in Medellín. As a key member of our Shared Services group, you will provide technical support to end-users in local offices and remote offices daily, including PCs, telephones, mobile phones, network equipment, and other IT...

  • Front Desk Coordinator

    hace 1 semana


    Medellín, Antioquia, Colombia beBee Professionals A tiempo completo

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional customer service and support to our team at beBee Professionals in Medellín.The ideal candidate will have proven experience as a receptionist or similar role, with excellent organizational and multitasking skills, knowledge of office management systems and...


  • Medellín, Antioquia, Colombia Tnt Services A tiempo completo

    Job Description:The Service Desk Technician role at Tnt Services requires a highly skilled and experienced professional to provide technical support to end-users. As the initial point of contact, you will be responsible for troubleshooting technical issues, answering tickets, and fulfilling service requests. This encompasses a wide range of tasks, from...

  • Services Desk Support

    hace 3 meses


    Medellín, Colombia Hatch A tiempo completo

    Requisition ID:  92879  Job Category:  Information Technology  Location:  Medellin, Antioquia, Colombia  Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in...


  • Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    {"h1": "IT Service Center Manager", "h2": "About the Role", "p": "We are seeking an experienced IT Service Center Manager to oversee daily technical support operations and address issues related to hardware, software, networks, and security. This role includes desktop management support, virtual workstations, and ensuring the smooth functioning of IT...

  • Accounts Payable Assoc

    hace 2 meses


    Medellín, Antioquia, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Montebello, Antioquia, Colombia United Surgical Partners International Inc (USPI) A tiempo completo

    **USPI Pueblo Surgery Center** is seeking a motivated **Sterile Processing Tech** join our team. **_Pueblo Surgery Center_** **is a fast paced, multi-specialty ASC environment committed to producing the highest quality work and experience for patients and their families. The facility consists of 4 OR’s and 2 procedure rooms. Our specialties include...


  • Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    Job DescriptionAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. This role is responsible for addressing issues related to hardware, software, networks, and security, ensuring the smooth functioning of our IT services.Key ResponsibilitiesManage daily technical support operations,...

  • IT Service Center Manager

    hace 4 semanas


    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    Job DescriptionAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. This role is responsible for addressing issues related to hardware, software, networks, and security, ensuring the smooth functioning of our IT services.ResponsibilitiesManage daily technical support operations,...

  • IT Service Center Manager

    hace 2 semanas


    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    Job DescriptionAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. As a key member of our team, you will be responsible for addressing issues related to hardware, software, networks, and security.Key Responsibilities:Manage daily technical support operations, ensuring the smooth...

  • IT Service Center Manager

    hace 3 semanas


    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    IT Service Center ManagerAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. This role is responsible for addressing issues related to hardware, software, networks, and security, ensuring the smooth functioning of our IT services.ResponsibilitiesOversee daily technical support...


  • Medellín, Antioquia, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **Rol**: - Analista de Soporte de Aplicaciones **Requisitos**: - Técnico, Tecnólogo, Ingeniero en Sistemas, Informática, Telecomunicaciones, Electrónica o carreras afines. - Indispensable **Tarjeta Profesional.**: - Experiência mínima de dos (2) años con conocimientos básicos en la** Herramienta Oracle SQL Developer y...


  • Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    IT Service Center ManagerAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. This role is responsible for addressing issues related to hardware, software, networks, and security, ensuring the smooth functioning of our IT services.ResponsibilitiesManage daily technical support...


  • Medellín, Colombia Tech And Solve A tiempo completo

    Job Description Este es un puesto de trabajo remoto. Be part of our Solvers team and work 100% remotely with us! Tech And Solve is a Paisa company dedicated to the development of custom software for clients in the retail, financial, and services sectors, among others. At Tech And Solve we are motivated to use technology and our ingenuity to make...


  • Medellín, Colombia Tech And Solve A tiempo completo

    Este es un puesto de trabajo remoto. Be part of our Solvers team and work 100% remotely with us! Tech And Solve is a Paisa company dedicated to the development of custom software for clients in the retail, financial, and services sectors, among others. At Tech And Solve we are motivated to use technology and our ingenuity to make life easier and...

  • Manager

    hace 2 meses


    Medellín, Antioquia, Colombia Kualty A tiempo completo

    **What were looking for Manager, IT Service Center (Only Latin America)** We're looking for a seasoned **Manager, IT Service Center** with 3 Years of work experience **FOR 3 MONTH PROJECT.** The IT Service Center Manager oversees daily technical support operations, addressing issues related to hardware, software, networks, and security. This role includes...