IT Desktop Engineer

hace 4 meses

Medellín Antioquia, Colombia Amwell A tiempo completo

**Company Description**

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

**Brief Overview**:
The Desktop Engineer will play a critical role in the Information Technology department. Specifically, the Desktop Engineer will play a critical role in supporting the company’s corporate IT Infrastructure including all workstations, laptops (Mac and PC), mobile devices, telephony, servers, network and other systems. This role requires a hands-on engineer who is up to date with current technologies and is continuously striving to increase their technology expertise. The main focus of this role will be in the deployment spaces around JAMF, Smart Deploy, Intune, SCCM. Having the knowledge in both MAC OS MDM management, from app to policy deployment to Windows OS imaging, app deployments, and patching is key to this role

**Core Responsibilities**:

- Administer all Windows and MAC images and deployment profiles across multiple platforms, JAMF INTUNE Smart Deploy SCCM
- Support IT Help Desk function which services more than 1000 end users
- Work on IT Infrastructure projects
- Be able to oversee a project beginning to end and provide ongoing support/maintenance in conjunction to the completed project
- Ensure timely resolution of open trouble tickets and change requests
- Manage after-hours and emergency maintenance as needed
- Provide uninterrupted service on all corporate IT resources, servers and systems
- Ability to quickly isolate issues and drive them to resolution
- Understanding of fundamentals of Windows security and patch management best practices
- Document processes and procedures and act as a mentor to Jr Engineers
- Troubleshooting accounts in an SSO enabled environment (Azure)
- Ability to serve as point of technical escalation for the IT team.

**Qualifications**:

- Minimum 5 years of hands-on experience deploying OS images, apps, mdm profiles, and policy management of Windows 10, 11, and MAC Os.
- Experience troubleshooting Windows and Mac end-user issues.
- Industry certifications from Microsoft (MCSE, MCSM, MCITP) are preferred.
- In compliance or able to work without requiring sponsorship
- Open to travel up to 5%
- MacOS & Windows 11 & AWS VDI(VDI a plus)
- MDT/SCCM/Smart Deploy Windows Image Creation and Maintenance
- Active Directory Administration (Users and Groups)
- Endpoint Protection management - Sophos Central preferred
- Basic proficiency with networking protocols including TCP/IP, SSL, VPN, DNS, DHCP
- Be able to act as the face of IT when needed for meetings with internal users but also vendors
- Be able to take part in Amwell’s AllHands Experience
- Experience with Asset Management
- Proficient knowledge of Powershell
- Proficient knowledge of MAC Terminal Commands

**Job Level: P4**

**Working at Amwell**:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

**Amwell **is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportu

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