IT Desktop Engineer

hace 2 meses

Medellín Antioquia, Colombia Amwell A tiempo completo

**Company Description**

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

**Brief Overview**:
The Desktop Engineer will play a critical role in the Information Technology department. Specifically, the Desktop Engineer will play a critical role in supporting the company’s corporate IT Infrastructure including all workstations, laptops (Mac and PC), mobile devices, telephony, servers, network and other systems. This role requires a hands-on engineer who is up to date with current technologies and is continuously striving to increase their technology expertise. The main focus of this role will be in the deployment spaces around JAMF, Smart Deploy, Intune, SCCM. Having the knowledge in both MAC OS MDM management, from app to policy deployment to Windows OS imaging, app deployments, and patching is key to this role

**Core Responsibilities**:

- Administer all Windows and MAC images and deployment profiles across multiple platforms, JAMF INTUNE Smart Deploy SCCM
- Support IT Help Desk function which services more than 1000 end users
- Work on IT Infrastructure projects
- Be able to oversee a project beginning to end and provide ongoing support/maintenance in conjunction to the completed project
- Ensure timely resolution of open trouble tickets and change requests
- Manage after-hours and emergency maintenance as needed
- Provide uninterrupted service on all corporate IT resources, servers and systems
- Ability to quickly isolate issues and drive them to resolution
- Understanding of fundamentals of Windows security and patch management best practices
- Document processes and procedures and act as a mentor to Jr Engineers
- Troubleshooting accounts in an SSO enabled environment (Azure)
- Ability to serve as point of technical escalation for the IT team.

**Qualifications**:

- Minimum 5 years of hands-on experience deploying OS images, apps, mdm profiles, and policy management of Windows 10, 11, and MAC Os.
- Experience troubleshooting Windows and Mac end-user issues.
- Industry certifications from Microsoft (MCSE, MCSM, MCITP) are preferred.
- In compliance or able to work without requiring sponsorship
- Open to travel up to 5%
- MacOS & Windows 11 & AWS VDI(VDI a plus)
- MDT/SCCM/Smart Deploy Windows Image Creation and Maintenance
- Active Directory Administration (Users and Groups)
- Endpoint Protection management - Sophos Central preferred
- Basic proficiency with networking protocols including TCP/IP, SSL, VPN, DNS, DHCP
- Be able to act as the face of IT when needed for meetings with internal users but also vendors
- Be able to take part in Amwell’s AllHands Experience
- Experience with Asset Management
- Proficient knowledge of Powershell
- Proficient knowledge of MAC Terminal Commands

**Job Level: P4**

**Working at Amwell**:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

**Amwell **is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportu

  • Network Engineer

    hace 3 meses

    Medellín, Antioquia, Colombia Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • IT Helpdesk Engineer I

    hace 3 meses

    Medellín, Antioquia, Colombia TechPulse A tiempo completo

    **Job Title: Support Engineer I - LATAM** **Location**: Medellin (Conquistadores), Colombia (No remote work initially - possibility to work partially remote after training, office-based only) **This job is for a night shift position** **Salary Range**: $3,000,000 - $6,000,000 COP per month, based on experience and English proficiency **Company...

  • Desktop Technician I

    hace 3 semanas

    Medellín, Colombia iQor A tiempo completo

    Job Summary: A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge,...

  • Senior Desktop Support Specialist

    hace 3 semanas

    Medellín, Antioquia, Colombia iQor A tiempo completo

    Job Summary: iQor seeks a highly skilled Desktop Technician to provide technical support and assistance to end-users regarding desktop hardware, software, and peripherals. The ideal candidate will troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within the organization.Key...

  • Senior Desktop Support Specialist

    hace 7 días

    Medellín, Antioquia, Colombia iQor A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Desktop Support Specialist to join our team at iQor. This is a full-time position that offers a competitive salary and excellent benefits.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionThis role involves providing technical support and assistance to end-users regarding desktop hardware,...

  • Network Support

    hace 3 meses

    Itagüí, Antioquia, Colombia Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • DevOps Engineer

    hace 3 meses

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    **Company Overview**: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...

  • IT Systems Engineer

    hace 4 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    At Neostella, we're dedicated to delivering cutting-edge technology solutions that meet the unique needs of our clients. To achieve this goal, we're seeking an IT Systems Engineer who will play a key role in designing, implementing, and maintaining our cloud infrastructure. This exciting opportunity will allow you to work in a fast-paced, rapidly growing...

  • Middle/senior DevOps Engineer

    hace 3 meses

    Medellín, Antioquia, Colombia Provectus IT, Inc. A tiempo completo

    **Middle/Senior DevOps Engineer**: Bogotá, Capital District, Medellín, Antioquia **About project** Provectus helps companies adopt AI to transform how they operate, compete, and drive value. Our company specializes in AI and ML technologies, cloud services, and data engineering, and we take pride in our ability to innovate and push the boundaries of...

  • Middle/senior Machine Learning Engineer

    hace 3 meses

    Medellín, Antioquia, Colombia Provectus IT, Inc. A tiempo completo

    **Middle/Senior Machine Learning Engineer**: Bogotá, Capital District, Medellín, Antioquia **About project** **Join us at Provectus **to be a part of a team that is dedicated to building cutting-edge technology solutions that have a positive impact on society. Our company specializes in AI and ML technologies, cloud services, and data engineering, and we...

  • Cyber Security IT Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    **Job Title:** Cyber Security IT ManagerJob Summary: We are seeking an experienced Cyber Security IT Manager to oversee our IT infrastructure and cybersecurity for our global team as well as support our external clients. The ideal candidate will have a strong background in IT security, excellent leadership skills, and the ability to manage multiple projects...

  • IT Infrastructure Specialist

    hace 3 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    Job SummaryWe are seeking an IT Systems Engineer to join our team at Neostella. As an IT Systems Engineer, you will be responsible for the installation, configuration, and maintenance of software, hardware, and networks.Key ResponsibilitiesDesign and ImplementationAssist in the design of secure and scalable cloud solutions for internal projects.System...

  • IT Support Specialist

    hace 1 mes

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job Summary:Hatch is seeking an experienced IT Support Specialist to join our team in Medellín. As a key member of our Shared Services group, you will provide technical support to end-users in local offices and remote offices, ensuring seamless delivery of services through strong technical capabilities.Responsibilities:Provide technical support to...

  • Sr Oracle

    hace 2 semanas

    Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    **Roca Alliances** is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting...

  • QA and Reliability Engineer

    hace 2 meses

    Medellín, Antioquia, Colombia Second Spectrum A tiempo completo

    **QA and Reliability Engineer**: at Second Spectrum Medellín, Antioquia, Colombia **Second Spectrum is a Sports Emmy-winning data & tech company **that is building the next way of seeing sports - by capturing and producing the highest quality data and innovative content for many of the world’s largest leagues and media partners, such as the NFL, NBA,...

  • Mid+ QA Automation Engineer

    hace 3 meses

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    **Company Overview**: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their...

  • Senior Software Engineer

    hace 1 mes

    Medellín, Antioquia, Colombia Sombra A tiempo completo

    Colombia Medellin Remote **Senior Software Engineer / Senior DevOps Engineer (COL)** **Our customer** is a global technology leader in the field of DRAM memory & Flash storage solutions ranging from high-performance computing SSDs to small form factor flash DRAM modules optimized for industrial, telecommunications, military/defense, and enterprise...

  • Middle/Senior Machine Learning Engineer

    hace 1 mes

    Medellín, Colombia Provectus IT, Inc. A tiempo completo

    Middle/Senior Machine Learning Engineer Bogotá, Capital District , Medellín, Antioquia About project Join us at Provectus to be a part of a team that is dedicated to building cutting-edge technology solutions that have a positive impact on society. Our company specializes in AI and ML technologies, cloud services, and data engineering, and we...

  • Mid to Mid+ Software/application Engineer

    hace 3 meses

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    **Company Overview**: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their...

  • Middle Salesforce Engineer

    hace 1 mes

    Medellín, Antioquia, Colombia Sombra A tiempo completo

    Colombia Medellin Remote Hybrid Remote **Middle Salesforce Engineer** The purpose of the Fintech project is to create and maintain banking platforms. Users are bank employees, which is about 10,000. The platform is used to serve bank clients who would like to invest their money in one of Canada’s largest banks. Technology stack: Redis, Maven, Java,...