Senior Billing Operations Specialist, Global Team Lead
hace 3 días
At GitLab, we're on a mission to enable everyone to contribute to and co-create the software that powers our world. We make this possible by running our operations on our product and staying aligned with our values.
About This RoleWe're seeking an experienced Senior Billing Operations Specialist to join our Global Billing Operations team as a team lead. As a member of this team, you'll be responsible for ensuring seamless billing operations globally, working closely with Sales Operations, Revenue Accounting, and Accounts Receivable teams.
- Main Responsibilities:
- Approve, adjust, or reject opportunities according to guidelines, providing guidance to Sales Operations, Revenue Accounting, and Accounts Receivable teams.
- Serve as a trusted advisor and sales operations lead to area sales leaders, driving data hygiene and governance of Zuora Billing UI.
- Ensure transactions comply with revenue recognition and business operational policies, processing system workflow interfaces to sync quote information between Salesforce and Zuora.
- Promptly address day-to-day issues and queries as they arise in an efficient and effective manner, owning regional billing queue and portfolio, managing standard and complex deal configuration and analysis.
- Escalate issues and concerns as required to EntApps, Data, and Fulfillment teams in GitLab applications to support operational efficiencies.
- Maintain billing team Zendesk and Salesforce case queue for regional billing portfolio, overseeing the quality of data inputs and outputs for functional tasks.
- Provide information to internal and external customers in respect of log-in, navigation, invoice approval process (alerts, workflow, approval, and rejection procedures).
- Develop collaborative working relationships with Sales Operations, Accounts Receivable, ISRs, CSMs, Support, Sales Executives, Alliance, and Channel Teams, supporting training and enablement of new hires and continuous education of best practices within the CRM.
- Participate actively in ERP system/process/automation UAT and implementation, acting as subject matter expert (SME) for billing related automation inquiries and change management.
- 3+ Years experience billing in a high-volume environment.
- Experience in high volume subscription-based billing environments.
- Superior attention to detail, excellent computer skills, self-starter in picking up new and complex systems.
- Ability to work independently to meet deadlines and objectives.
- System knowledge: Zuora Billing, Salesforce CRM, Google Suite (Gmail, Google Docs, Sheets, etc.), Slack (preferred, not required).
As a senior billing operations specialist at GitLab, you can expect a competitive salary range based on your experience and qualifications. Our company is committed to transparency and fairness in compensation practices.
About UsGitLab is a remote-first organization, hiring talented individuals from all over the world. We're proud to be an equal opportunity workplace and an affirmative action employer, committed to diversity and inclusion. We welcome applications from candidates with varying levels of experience and encourage those who are passionate about this role to apply.
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