Nda, Fin Tech Implementation Manager

hace 6 meses

Colombia SD Solutions A tiempo completo

On behalf of **NDA Company (Fin Tech)**, SD Solutions is looking for a talented **Implementation Manager** to step onto a fintech unicorn rocketship
- SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._

As an Implementation Manager, you will lead implementation projects with new and existing customers of our rapidly growing SaaS based fintech solution.

This is not a standard implementation role - we are looking for someone that loves the challenge of delivering complex projects whilst understanding the importance of delivering a great product. You will be working independently on integrations, navigating customer requirements with an array of internal and external stakeholders.

**Responsibilities**:

- Offering world-class service to our customers.
- Using your analytical and technical proficiency to efficiently guide the client through the implementation process - assessing business and implementation risks, troubleshooting complex issues, managing internal resources to resolve product and integration issues, and ensuring our client's success in reaching their objectives.
- Developing implementation plans and be accountable for informing and advising client stakeholders and internal stakeholders of planning and progress.
- Partner effectively with Tipalti Sales, Compliance, Engineering, Product Management and Customer Success teams to ensure a successful customer experience and implementation.
- Coordinate project timelines, tasks, and development efforts to manage implementation projects and ensure we keep customers on plan and on schedule.
- Be committed to customer success and serve as the customer's advocate within Tipalti.
- Develop repeatable and scalable processes to improve project quality and delivery.
- Share product feedback with Product and Engineering teams to help improve the product.Contribute to the internal knowledge base so you can share lessons learned with other resources.

**Requirements**:

- Good project management skills to effectively guide the customer to success while managing various internal resources
- B.S. in Computer Science, Information Systems or related field.
- Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes.
- Great communication skills is what you are known for, you can communicate across different teams and use different questioning techniques to understand customer's needs.
- Building relationships and working within a collaborative team environment is what motivates you.
- A high growth environment excites you because you want the opportunity to contribute to building something special.
- Strong analytical, creative thinking and problem solving skills.
- Ability to work in a fast-paced, deadline-driven start-up environment.
- This is a hybrid position and requires you to be in office, Monday, Tuesday and Thursday.

**Advantages**:

- Experience with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) is a plus
- Procurement or Supply chain management experience would be a great advantage

**About the company**:
It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

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