Process Manager Specialist

hace 6 meses


Bogota, Colombia Scotiabank A tiempo completo

**Requisition ID**: 197603

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

**Purpose**

**The Team**

Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2,000 full-time employees and contractors, across 15 countries.

The IT Service Management (ITSM) department is the centre of excellence responsible for the Process, Governance, and operations of key ITSM practices globally.

**The Role**

You will be an integral part of our ITSM Process team, leading the gathering and documentation of requirements for process initiatives, reporting, governance, process/product management, and championing our Change & Release Management capabilities to allow for effective management and governance of the Bank’s controls.

As a member of the IT Service Management team, the Process Analyst will participate in the gathering and documentation of requirements for data analysis and reporting when it comes to Change & Release ITSM metrics and assist with standardization across the organization.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Influence and build relationships across cross-functional teams.
- Problem-solving to design solutions for business problems within your domain.
- Work with distributed teams to influence strategy, tactics, and execution of Change and Release Management.
- Partner cross-organizationally and drive improvement.
- Provide strategic insights & practical recommendations.
- Problem-solving to design solutions for business problems within your domain.
- Manage deliverables independently and with a high degree of efficiency.
- Relevant industry certification in Business Intelligence, and/or Data Management and Analytics preferred
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Education / Experience / Other Information**
- ** Must to have**:

- You possess strong communication (verbal/written) skills to convey technical information to both technical and non-technical audiences.
- You have at least 2 years of professional working experience in IT service delivery.
- Financial services and, specifically, banking experience is highly desired.
- You’ve got previous and/or current expertise in operating Change/Release Management in a large organization.
- B2 Level of English
- **Soft sklills**:

- You’re self-motivated, independent, and a strategic thinker.
- You have analytical, conceptual thinking, and problem-solving capabilities.
- You can adapt to working in a fast-paced, collaborative team environment.
- You have experience working in a technical operations/development environment
- You must have attention to detail and a commitment to delivering high-quality results
- ** Nice to have**:

- You have applied knowledge of ITSM disciplines and frameworks, specifically ITIL (highly desirable)
- Experience with ServiceNow’s Change/Release Management functionality

**Working Conditions**
- Work in a standard office-based environment; non-standard hours are a common occurrence

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.



  • Bogota, Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...

  • Delivery Specialist

    hace 6 meses


    Bogota, Colombia Dentsu A tiempo completo

    ¡En **dentsu** estamos en búsqueda de un **Delivery Specialist** (**Project Manager**)! Aplica para las ciudades de Bogotá y Medellín. El propósito de este rol es la coordinación de proyectos y operaciones, gestión de los recursos, tiempos y presupuestos, para garantizar el cumplimiento de los objetivos, calidad y rentabilidad para la compañía y...


  • Bogota, Colombia Flatfee Corp A tiempo completo

    **Status**:Full time **Location**: Remote (Latin America) **Summary**: **Responsibilities**: Conduct comprehensive evaluations of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. Collaborate with cross-functional teams to gather data, insights, and feedback related to current processes. Analyze data and...


  • Bogota, Colombia Directa24 A tiempo completo

    Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers. Join Our Team as a **Compliance & Risk Specialist!** We...


  • Bogota, Colombia Coupa A tiempo completo

    Bogota, Colombia G&A - Finance - Accounting / Mid Level / Hybrid **The Impact of a Sr. Payroll Specialist at Coupa**: Reporting to the International Payroll Manager, the Sr. Payroll Specialist is responsible for coordinating the processing for International payrolls and for ensuring payroll activities are performed in a timely manner with an exceptional...


  • Bogota, Colombia Munich Re A tiempo completo

    Process Improvement Specialist (M/F/d*) **Would you like to be part of our diverse team and shape the future of the Regional Centre South America within Munich Re?** Munich Re is one of the world’s largest reinsurers providing solutions for complex risks to 40 million clients in over 160 countries. The Regional Centre South America is a Munich RE...


  • Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Bogota, Colombia Schlumberger A tiempo completo

    The Logistics Billing Specialist is responsible to execute the logistics billing process within the logistics team, ensuring billing accuracy and timeliness of related actions, like issuance of work orders, IIDs, invoice, non-POs and other as it may apply. Additionally the billing specialist ensures preventive measure are taken to avoid spend leakages with...


  • Bogota, Colombia ABB A tiempo completo

    **Account Manager Process Automation (Oil and Gas)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Bogota, Colombia Leafio A tiempo completo

    Implementation Consultant/Project Manager at Leafio For over 15 years, Leafio has led the charge in retail innovation, seamlessly integrating retailers with the latest technological advancements. Our groundbreaking software solutions empower retailers to unlock unprecedented profitability, eliminate errors, and achieve unmatched efficiency in their supply...

  • HRis Specialist

    hace 6 meses


    Bogota, Colombia Stolt-Nielsen A tiempo completo

    Are you passionate about Human Resources Information Systems (HRIS)? Then we are looking for you as our new **HRIS Specialist.** We will make sure to get you as excited as we are when we talk about the distribution and storage of bulk liquids operated by the world’s largest and most sophisticated fleet. Stolt-Nielsen Limited (SNL), is the specialist...

  • Operations Specialist

    hace 6 meses


    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Operations Specialist** **Location**: Remote (EST Timezone) **Working Hours**: Monday - Friday, 8:30 AM - 5:00 PM (EST) Are you a proactive problem solver with a passion for optimizing operational processes? We are seeking an Operations Specialist to play a pivotal role in building and enhancing the foundation of our back-office...

  • Scheduling Specialist

    hace 6 meses


    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Payroll Specialist

    hace 6 meses


    Bogota, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Reporting to...


  • Bogota, Colombia DHL A tiempo completo

    **Title: Specialist (Finance) OTC** **Location: GSC BOG** Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. **Key Responsibilities**: - Request and/or confirm payment supports to clients as appropriate. - Perform account reconciliations with clients as required. - Timely...


  • Bogota, Colombia DHL A tiempo completo

    **Title: Specialist (Finance) OTC** *** **Location: GSC BOG** *** Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. *** **Key Responsibilities**: *** - Request and/or confirm payment supports to clients as appropriate. - Perform account reconciliations with clients as required. -...

  • Systems Process

    hace 6 meses


    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Bogota, Colombia Patricia Baez Company A tiempo completo

    Experience in BPO Job Description: Financial Specialist BPO **Responsibilities**: - Perform financial analysis, including budgeting, forecasting, and variance analysis. - Prepare and review financial statements, ensuring accuracy and compliance with regulatory requirements. - Manage accounts payable and accounts receivable processes, including invoicing,...

  • Client Growth Manager

    hace 6 meses


    Bogota, Colombia Uplift People Consulting A tiempo completo

    Our client represents the leading digital media platforms across Europe and Asia. It supports their growth as well as drives business results for traditional and native advertisers across 30 markets. Based on an innovative set of technology and performance solutions, seasoned vertical teams, and extensive market know-how, it enables advertisers to connect...


  • Bogota, Colombia Schlumberger A tiempo completo

    **About SLB** We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and...